Call Center Operator – Goodman Fielder  

Job Expired

Call Center Operator (2 Positions)

  •  Goodman Fielder
  •  Karsanji Street, Suva, Fiji
Full time Call & Outsourced Centres

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

This position will be based at the Central Distribution site in Karsanji Street, Vatuwaqa., reporting to the Food Service Sales Manager.

The nature of the role includes:

  • Calling and collecting orders of route customers as per the set schedule.
  • Accurately posting all orders and generating picking slips.
  • Ensuring monthly discounts are accurately reflected in the system for invoice processing.
  • Recording and tracking all credit notes.
  • Providing accurate and satisfactory answers to customer queries.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Preparing monthly and weekly reports for the sales team as required.
  • Preparing price surveys.
  • Accurately reporting and analyzing sales by region, customers, and logistics.
  • Creating credit notes and processing all electronic transactions including sales orders and posting manual invoices.
  • Developing and maintaining professional relationships with both external and internal customers.

Key skills and attributes required:

  • A diploma in Business Management or Accounting.
  • A minimum of 3 years’ working experience in similar role preferably in a FMCG company.
  • Proficient user of MS Excel.
  • Excellent customer service skills.
  • Good interpersonal and communication skills.
  • Excellent written and verbal communication skills
  • Ability to work under pressure and meet deadlines.
  • Capability to prioritize workload and thrive in a fast-paced environment.

JOB FUNCTIONS

Sales (Other)

JOB OPEN TO:

Fiji Residents Only

More Information

  • This job has expired!
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