CALL CENTRE TEAM LEADER – VUVALE OUTSOURCING

VACANCY 

About us
Vuvale Outsourcing provides consulting and outsourced services to Australian businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines and Sri Lanka.

“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.

We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team – where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”

In Fiji, we operate a professional purpose fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 50 strong BDE Group Fiji team, but also part of an overall international team.​

The BDE team brings excellence to everything they touch, relying on their team’s dedication, years of diverse experience and exceptional culture. Through their network of expert partners across the globe, BDE have access to the facilities, equipment and human talent needed to support their clients with a smooth transition to their first overseas remote office.

Our parent company, BDE Group, is based in Brisbane with clients throughout Australia.

 

Job Description

Vuvale Outsourcing in Suva City is looking for an Experienced Call Centre Team Leader to join their 40-person team.

 

In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team.

 

The ideal candidate will be a strong communicator with a minimum of 12 months of previous experience as a Team Leader in an Australia / New Zealand-facing call center and have experience in a Finance or Lending Company.

 

 

DETAILS

Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday to Friday 10 am – 7 pm

 

 

RESPONSIBILITIES

· Lead a team of agents.

· Support agents with questions or concerns

· Train or retrain team members as required.

· Take escalated calls from customers.

· Conduct call quality reviews/performance appraisals

· Assist with roster management.

· Generate and provide reports to management in written form and in-person / web meetings.

· Work with management to implement a program of continual improvement.

· Various other tasks identified by management.

 

 

 

 

Requirements

EXPERIENCE / SKILLS

Experience in an Australian Call Centre, or similar environment.

Experience in a Finance Company.

Experience with Lending.

Outstanding communication skills, both on the phone and by email.

A highly enthusiastic and energetic approach.

Able to work independently with a remote team in Australia.

Solid computer skills.

Experience adhering to various credit and privacy requirements.

 

Interviews commence immediately.