In this role, you will manage specialist commercial claims across Property, Marine, Construction, Directors & Officers, Professional Indemnity, and other commercial lines of business. You will provide technical advice, support claim resolution and act as an advisor to a portfolio of SME and corporate clients, building trusted relationships and delivering high-quality service.
Job Summary
- Employer: Marsh
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Insurance
- Closing Date: 2026-10-09
Key Responsibilities
- Handle standard to complex commercial claims with a focus on client advocacy
- Provide technical advice and support from first notification through to final settlement, while protecting the client’s interests
- Advise clients and brokers on policy coverage and interpretation, including claims involving insurer indemnity disputes
- Respond to queries from brokers and clients, conduct meetings and liaise with clients, insurers, claimants and external providers
- Manage standard to complex claims in line with company processes and client service agreements
- Identify claims referral opportunities and work with the Advocacy team on claims issues
- Prepare routine and ad hoc reports and present quarterly and/or annual reviews
- Build and maintain networks to keep abreast of industry changes
Requirements
- At least 3-5 years of insurance claims experience, preferably in specialty commercial lines
- Excellent oral and written communication skills
- Ability to build and maintain effective relationships with clients, insurers and external representatives
- Experience working in a client-focused claims or insurance environment
How to Apply
“Claims Manager”
Email: chris.zamora@marsh.com
About the Company
In ecology, a marsh is a wetland that is dominated by herbaceous plants rather than by woody plants. More in general, the word can be used for any low-lying and seasonally waterlogged terrain. In Europe and in agricultural literature, low-lying meadows that require draining and embanked polderlands are also referred to as marshes or marshland.
Website: https://www.marsh.com/en/home.html
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Join NowFrequently Asked Questions
What qualifications or certifications do I need to become a Claims Manager in Fiji?
Most employers require a bachelor's degree in business, finance, or a related field, plus several years of claims handling experience. Professional certifications like ANZIIF (Australian and New Zealand Institute of Insurance and Finance) qualifications or CII (Chartered Insurance Institute) credentials are highly valued. Local experience with Fiji's regulatory environment and understanding of the Insurance Act is often essential.
What are the typical day-to-day responsibilities of a Claims Manager at a company like Marsh?
You will oversee claims processing teams, review complex or high-value claims, and ensure compliance with policy terms and local regulations. Daily tasks include liaising with insurers, brokers, and clients, managing disputes, and preparing reports for senior management. You will also mentor junior staff and implement process improvements to reduce claim cycle times.
How does workplace culture in Fiji's insurance sector typically operate, and what is expected of managers?
Fijian workplaces emphasize respect for hierarchy and strong relationship-building with colleagues and clients. Managers are expected to demonstrate leadership through personal engagement, not just directives, and to understand local customs and community obligations. Punctuality and professionalism are important, though flexibility around family and village commitments is often respected.
What career progression opportunities exist for Claims Managers in Fiji?
Experienced Claims Managers can advance to Head of Claims, Operations Manager, or Country Manager roles within multinational firms. Some transition into underwriting, risk consulting, or establish independent loss adjusting practices. Regional mobility to Australia or New Zealand is possible for those with internationally recognized qualifications and strong performance records.
What employee benefits are typically offered for full-time insurance roles in Fiji?
Standard packages usually include annual leave (often 10-15 days initially), sick leave, and public holidays as prescribed by Fiji's Employment Relations Act. Medical insurance and superannuation contributions (FNPF) are typically provided, with larger firms sometimes offering additional life cover or professional development allowances. Specific benefits vary by employer and your seniority level.
How should I apply for a Claims Manager position in Fiji, and what do employers prioritize?
Submit a tailored CV highlighting your claims experience and any ANZIIF or CII qualifications through company career portals or reputable local recruiters like Pacific People or Total Recruitment. Employers prioritize demonstrated leadership experience, technical insurance knowledge, and strong references from previous managers. Interview processes typically involve multiple rounds including case studies or scenario-based assessments.