Contact Centre Agent (Multiple Positions)
- TKW Collective
- Lot 4, Warehouse A Kalabu Tax Free Zone Off Daniva Road, Nasinu, Suva, Fiji
JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Role: TKW Collective – Contact Centre Agent (Multiple Positions)
Location: Kalabu, Valelevu, Suva, Fiji
Remuneration: Attractive Salary package commensurate with experience and qualification.
The Company and the Role
TKW Collective’s BPO division, Skale CX, and TKW Research Group, one of Australia’s largest market research companies is now setting up in Fiji.
We are seeking to employ multiple enthusiastic call centre agents to conduct interviews and surveys for market research.
Your skills and experience will include:
- Must possess excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Proven experience with consistently meeting targets / KPIs.
- Ability to effectively get past the gatekeeper and qualify the decision-maker.
- Build immediate rapport with prospects and convert them to assist in data collection.
- Must be able to conduct interviews and surveys on a range of topics and record responses.
- Must be able to overcome objections, qualify opportunities and conduct surveys.
- Advanced Microsoft Word & Excel skills with a high level of accuracy and attention to detail.
- Some previous cold calling experience will be advantageous.
- Job Application Details Application Process This is an exciting opportunity to join a growing organization where you can truly make a difference in people’s lives. If this sounds like the right role for you and you meet the above criteria, please send in your: 1. Covering letter and 2. Resume Mark the “Application for Contact Centre Agent” and send to [email protected]