Customer Care Agent  –  Digicel Fiji

Job Expired

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

We are seeking to recruit highly motivated individuals for the Customer Care Agent roles in our Customer Care Department:

 

As the Customer Care Agent you will be expected to:

  • Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
  • Promptly deal with Customer queries, complaints and requests with minimal escalation; via Email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
  • Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
  • Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.
  • Promptly deal with Customer queries, complaints and requests with minimal escalation

 

To be considered for this role, you must have:-

  • Certificate or Diploma in Administration/Management or Front Office with minimum of 1 year experience in a customer services environment.
  • Must be Computer Literate
  • Good command of English (both written and oral)
  • Has a warm approachable manner
  • Excellent communication skills
  • At least 2 years’ experience in a Customer Service position.

 

 

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer

 

 

JOB FUNCTIONS

Accountant, Customer Service Officer

More Information

  • This job has expired!
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