Our “Center of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
Job Summary
- Type: full-time
- Location: Suva
- Category: Customer Service
- Closing Date: 2026-08-31
Key Responsibilities
- Provide exceptional customer service experiences through personalized support to internal and external customers
- Demonstrate strong communication skills in handling sensitive/emotive customer interactions
- Manage difficult customer situations with professionalism and empathy
- Generate solutions by proactively thinking alongside the customer
- Communicate effectively via phone and email with high accuracy and responsiveness
- Work autonomously while supporting team objectives
- Utilize exceptional attention to detail in customer service environments
- Apply problem-solving and investigation skills to resolve customer questions quickly Develop prioritization skills to identify what to perform first and foremost
- Manage multiple customer requirements simultaneously
- Provide consistent service during variable shift schedules including weekends
- Maintain ongoing learning and self-education commitment
- Build strong team player capabilities
- Support and interact effectively with colleagues
- Continuously improve customer service expertise
- Adapt to Microsoft Office environment with increasing proficiency
Requirements
- At least 1-2 years of experience in a customer service or hospitality environment is desirable
- Have previous experience working with the fast-paced industry
- Considerable working knowledge of Microsoft Word and Excel
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
- Ability to work in shifts and weekends
- Ability to be compassionate towards customers
Salary
Competitive salary package
How to Apply
Frequently Asked Questions
What qualifications or certifications are typically required for a Customer Care Consultant (Ecommerce) role in Fiji?
A minimum of Year 13 or a relevant certificate/diploma in Business, ICT, or Customer Service is commonly expected. Employers in Fiji often value practical experience with CRM tools, basic digital literacy, and strong English communication skills—Fijian or Hindi language proficiency may be an advantage but is not always mandatory.
What does a typical day look like for an Ecommerce Customer Care Consultant in Fiji?
You’ll handle inbound and outbound customer queries via phone, email, and live chat related to online orders, returns, payments, and platform navigation. Shifts may include evenings or weekends to align with regional ecommerce traffic, and teamwork with local logistics or IT support teams is common in Fijian operations.
How does the work culture and employer expectations differ for this role in Fiji compared to other countries?
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Join NowFijian workplaces emphasise respect for hierarchy, punctuality, and relationship-building—being courteous, patient, and solution-focused is highly valued. Employers expect reliability and adaptability, especially when supporting customers across diverse islands where internet connectivity or delivery timelines may vary.
What career progression opportunities exist for Customer Care Consultants in Fiji’s ecommerce sector?
With consistent performance and upskilling, consultants can progress to Team Leader, Quality Assurance Officer, or Ecommerce Support Coordinator roles. Some transition into training, operations, or digital marketing—especially after gaining certifications like NZQA or FNU short courses in customer service or digital business.
What benefits are typically offered to Customer Care Consultants in Fiji, such as leave, medical aid, or pension?
Most formal employers provide statutory benefits including 10 days annual leave, sick leave, and maternity/paternity leave under the Employment Relations Promulgation. Medical aid and pension contributions (via the Fiji National Provident Fund) are standard for permanent roles, though coverage levels depend on the employer’s policy and contract type.
How should I apply for this role in Fiji, and what do employers specifically look for in candidates?
Apply through company websites, local job portals like FijiJobs or LinkedIn Fiji, or via referrals—always include a tailored cover letter highlighting customer service examples and tech familiarity. Employers prioritise clear communication, empathy, problem-solving ability, and evidence of reliability—such as references from previous Fijian employers or volunteer experience in community-based service roles.