Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career:
Job Summary
- Employer: Centrecom Pte Limited
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Customer Service
- Closing Date: 2026-10-10
Key Responsibilities
- Deliver exceptional service through personalized customer interactions
- Apply detailed attention and strong communication skills in all customer engagements
- Demonstrate compassion and empathy towards customers in all situations
- Communicate effectively across multiple channels (voice, email, messaging/chat)
- Resolve customer inquiries with confidence and professionalism
- Master multiple new systems quickly as a fast learner
- Handle high volumes of work efficiently through effective multi-tasking
- Adapt confidently to changing circumstances and priorities
- Work effectively in shift-based schedules including weekends
- Apply previous customer service experience to enhance operational performance
- Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
- Make informed decisions by collecting and interpreting data and information
- Demonstrate a commitment to customer service – both internal and external customers.
- Promote the value of the products/services offered by the organisation.
- Build beneficial relationships with suppliers and stakeholders.
- Deliver quality.
Requirements
- Fluency in both written and spoken English
- Police Clearance
- At least 1- 2 years of experience in a customer service or hospitality environment is desirable
- Have previous experience working with the fast-paced industry
- Considerable working knowledge of Microsoft Word and Excel
- Exposure or similar experience will be highly regarded
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a al team environment
- Ability to work in shifts and weekends
How to Apply
To apply, please visit: app.hrmonise.com
Frequently Asked Questions
What qualifications or education do I need to become a Customer Care Consultant in e-commerce in Fiji?
Most employers require a high school certificate or diploma, with preference given to those holding a certificate or diploma in business, marketing, or IT from institutions like USP or FNU. Strong English communication skills and basic computer literacy are essential. Previous customer service experience, even in retail or hospitality, is highly valued.
What are the typical day-to-day responsibilities of an e-commerce Customer Care Consultant?
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Join NowYou will handle customer inquiries via phone, email, and live chat regarding orders, payments, deliveries, and returns. You will also process refunds, update customer records, and escalate complex issues to supervisors. Shift work including weekends and public holidays is common in this role.
How does workplace culture and employer expectations differ in Fiji's customer service sector?
Fijian workplaces emphasize respect for hierarchy, punctuality, and maintaining positive relationships with colleagues and customers. Employers expect flexibility with shift schedules and a team-oriented attitude. Dress codes are usually business casual, and showing commitment to company values is important for retention.
What career progression opportunities exist for Customer Care Consultants in Fiji?
With strong performance, you can advance to senior consultant, team leader, or supervisor roles within 2-3 years. Some professionals transition into quality assurance, training, or operations management. Developing skills in data analysis or digital marketing can open doors to broader e-commerce roles.
What benefits are typically offered to customer service employees in Fiji?
Standard benefits usually include annual leave, sick leave, and public holidays as mandated by Fiji's Employment Relations Act. Some employers provide medical insurance or access to FNPF contributions, though this varies by company size and sector. Larger BPO and e-commerce firms may offer additional perks like meal allowances or transportation support.
How should I apply for a Customer Care Consultant role, and what do Fiji employers look for in candidates?
Apply through online job portals like MyJobsFiji, company websites, or by submitting your CV directly to HR departments. Employers look for clear communication skills, problem-solving ability, and a calm demeanor under pressure. Tailor your CV to highlight any customer-facing experience and be prepared for role-play assessments during interviews.