Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
A dedicated Customer Care Consultant to join our team, where the primary objective is to deliver outstanding customer service, resolve inquiries effectively, and enhance the overall customer experience. Join us in creating memorable customer interactions and contributing to our mission of excellence.
Job Summary
- Employer: Centrecom Fiji
- Job Type: Full-time
- Location: Nadi, Fiji
- Category: Customer Service
- Closing Date: 2026-10-02
Key Responsibilities
- Cooperation within the team and greater function / department
- Cooperation across functions / departments
- Work collaboratively to achieve the set targets and goals
- Collaborate with other teams in the organisation for the benefit of the organisation
- Monitor and encourage team members to uphold image and value standards
- Uphold and demonstrate the organisation’s image and values
- Statutory and regulatory compliant
- Compliance with operational procedures
- Risk compliant
- Demonstrate a commitment to customer service – both internal and external customers.
- Promote the value of the products/services offered by the organisation.
- Optimize the commercial viability of the organisation.
- Build beneficial relationships with suppliers and stakeholders.
- Deliver quality.
- Display the organisation’s image and value standards.
- Respond respectfully and effectively to people of different cultural and social backgrounds.
- Work in a team towards a common aim.
- Manage your priorities and objectives efficiently and effectively
- Demonstrate knowledge of a specialist discipline.
- Comply with relevant laws and the policies and procedures of the organisation.
- Establish and maintain an environmentally friendly organisation
Requirements
- Must have excellent written and oral skills.
- Police Clearance
- Relevant certifications, registrations, and licenses may be required.
How to Apply
To apply, please visit: app.hrmonise.com
Frequently Asked Questions
What qualifications or education do I need to become a Customer Care Consultant in Nadi?
Most employers in Fiji require a minimum of Form 7 or Year 13 certificate, though a diploma in business, tourism, or customer service is advantageous. Strong English proficiency and basic computer skills are essential, with additional languages like Hindi or Fijian being highly valued in Nadi's multicultural tourism hub.
What are the typical day-to-day responsibilities of a Customer Care Consultant in Fiji?
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Join NowYou will handle inbound and outbound calls, respond to customer inquiries via email or social media, and resolve complaints professionally. Daily tasks include updating customer records, processing bookings or orders, and collaborating with local teams to ensure service standards meet Fiji's hospitality-focused expectations.
How does the work culture differ for customer service roles in Fiji compared to other countries?
Fijian workplaces emphasize respect for hierarchy, communal harmony, and building personal relationships with colleagues and customers. Punctuality is expected, but there is also flexibility around family and community obligations, with many employers observing local customs and religious holidays.
What career progression opportunities exist for Customer Care Consultants in Fiji?
With experience, you can advance to team leader, supervisor, or quality assurance roles within contact centres. Some consultants transition to training, workforce management, or move into tourism and hospitality management given Nadi's strong airport and resort economy.
What benefits are typically offered for full-time customer service roles in Fiji?
Standard benefits include annual leave, sick leave, and public holidays as mandated by Fiji's Employment Relations Act. Many established employers also provide medical insurance, FNPF pension contributions, and occasional staff discounts or transportation allowances.
How should I apply for a Customer Care Consultant role in Nadi, and what do Fiji employers look for?
Apply through job portals like Fiji Times Classifieds, LinkedIn, or directly via company websites with a tailored CV highlighting communication skills and local knowledge. Employers prioritise candidates who demonstrate patience, cultural sensitivity, and genuine enthusiasm for serving Fiji's diverse local and international clientele.