Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
A dedicated Customer Care Consultant to join our team, where the primary objective is to deliver outstanding customer service, resolve inquiries effectively, and enhance the overall customer experience. Join us in creating memorable customer interactions and contributing to our mission of excellence.
Job Summary
- Employer: Centrecom Fiji
- Job Type: Full-time
- Location: Nadi, Fiji
- Category: Customer Service
- Closing Date: 2026-10-02
Key Responsibilities
- Cooperation within the team and greater function / department
- Cooperation across functions / departments
- Work collaboratively to achieve the set targets and goals
- Collaborate with other teams in the organisation for the benefit of the organisation
- Monitor and encourage team members to uphold image and value standards
- Uphold and demonstrate the organisation’s image and values
- Statutory and regulatory compliant
- Compliance with operational procedures
- Risk compliant
- Demonstrate a commitment to customer service – both internal and external customers.
- Promote the value of the products/services offered by the organisation.
- Optimize the commercial viability of the organisation.
- Build beneficial relationships with suppliers and stakeholders.
- Deliver quality.
- Display the organisation’s image and value standards.
- Respond respectfully and effectively to people of different cultural and social backgrounds.
- Work in a team towards a common aim.
- Manage your priorities and objectives efficiently and effectively
- Demonstrate knowledge of a specialist discipline.
- Comply with relevant laws and the policies and procedures of the organisation.
- Establish and maintain an environmentally friendly organisation
Requirements
- Must have excellent written and oral skills.
- Police Clearance
- Relevant certifications, registrations, and licenses may be required.
How to Apply
To apply, please visit: app.hrmonise.com
Frequently Asked Questions
What qualifications or education do I need to become a Customer Care Consultant in Nadi, Fiji?
Most employers require a minimum of Form 6 or Year 13 completion, with strong English proficiency being essential. A certificate or diploma in business, tourism, or customer service from institutions like USP or FNU is highly regarded. Previous experience in hospitality, retail, or call centers in Fiji's tourism-driven economy is often preferred.
What are the typical day-to-day responsibilities of a Customer Care Consultant in Nadi?
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Join NowYou will handle inbound and outbound customer inquiries via phone, email, or chat, resolving complaints and providing product or service information. Accurate data entry and maintaining customer records in CRM systems are daily tasks. You may also process bookings or payments, especially given Nadi's proximity to Fiji's international airport and tourism sector.
How does local work culture in Fiji affect the Customer Care Consultant role?
Fijian workplaces emphasize respect for hierarchy and the concept of 'vanua,' building relationships through warm, personal interaction. Employers expect 'bula spirit'—genuine friendliness and patience with customers. Punctuality is increasingly important in corporate settings, though flexibility around community and family obligations is often understood.
What career progression opportunities exist for Customer Care Consultants in Fiji?
With experience, you can advance to team leader, supervisor, or quality assurance roles within contact centers. Some professionals transition to training, workforce management, or operations management. The skills gained also open doors in Fiji's growing tourism, banking, and telecommunications sectors.
What typical benefits should I expect as a Customer Care Consultant in Fiji?
Standard benefits include annual leave, sick leave, and public holidays as mandated by Fiji's Employment Relations Act. Many employers provide FNPF contributions, and some offer medical insurance or allowances. Shift allowances and performance bonuses are common in 24/7 contact center environments.
How do I apply for Customer Care Consultant roles in Nadi, and what do Fiji employers look for?
Apply through job portals like MyJobsFiji, company websites, or by visiting recruitment agencies in Nadi or Suva. Employers prioritize strong communication skills, computer literacy, and a positive attitude during assessments. Prepare for role-play scenarios and basic aptitude tests, and highlight any customer-facing experience from Fiji's service industries.