Carpenters Shipping is a well-established shipping & customs agency, freight forwarding and heavy transport and logistics business. We are seeking to employ an experienced and proactive person for the position of Customer Relations Manager – Carry Clean to be based in Suva.
CUSTOMER RELATIONS MANAGER – CARRY CLEAN
Responsibilities:
- Organize and schedule all necessary resources required to accomplish activities. Coordinates daily operational needs with collection team.
- Plans, distributes, monitors and follow up daily route assignments to ensure customers are serviced per company standards and agreements.
- Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
- Supervising a team of customer service staff.
- Sets and monitors productivity, service and safety targets for each route and driver.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
- Train, manage and motivate a team of customer service staff.
- Documents problem fixes and provides instructions to dispatch/service should problems recur.
- Communicates and follows-up on sales opportunities, problems at customer site, container swaps and safety issues reported by drivers.
- Notifies customer service of delivery days for specific areas.
- Ensures set-up errors and missed pickups are reported and resolved.
- Increase brand integrity and awareness by motivating the quality of marketing content and understanding market exposures.
Requirements:
- Minimum 9 years of customer relations management experience relating to customer service/relations, marketing, tourism, commercial environment and other related field.
- Experience in managerial and operational skills.
- Excellent at team management.
- Excellent verbal and written communication skills.
More Information
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Job Application Details
Written application addressing all the requirements of the roles, with a detailed resume and academic transcripts are to be forwarded to the under mentioned no later than Tuesday, 23rd November, 2021.
Mead of Group Human Resources Carpenters Fiji PTE Limited P O Box 299 Suva
Applications can also be emailed to [email protected] with the subject as position applied for.
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