CUSTOMER RELATIONS SPECIALIST – DHL

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
DHL – The logistics company for the world
Open Position: Customer Relations Specialist
DHL is the global market leader in the logistics industry and “The Logistics Company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation and contract logistics to its customers. A global network composed of more than 220 countries and territories with over 510,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster Management and education.

Take the opportunity to become one of the team at DHL Global Forwarding and be part of a company that is committed to providing service excellence.

We are seeking applications from qualified candidates for the above role that will be based in Suva.

This is a Full-Time Employment role with 6 months probationary period.

Key Responsibilities for the above role:

Experience in a Customer Service role (freight industry experience preferred)
Manage customers as key paint of contact and their end-to-end orders within DHL network
Support achievement of the Country targets through local, regional, product-related initiatives
Encourage positive/productive ccllaboration with the Sales team, Finance, Operational and all other DHL departments
Ensure compliance, code of conduct, and systems of internal control
Undertake any projects/duties as assigned by the Manager

The candidate should possess the following:

Be a team player and multi-tasking
Demonstrates high standards of conduct and ethics
Fluent in English – written and verbal communication skills
Be able to work under pressure
Valid Driving License (Optional)
Must be fully vaccinated
Diploma / Degree in any related field, 2-3 years of work experience
A Global Corporate Culture focus on Excellence, Passion, Entrepreneurship and Teamwork.