CUSTOMER RESOLUTION OFFICER – ANZ Bank

VACANCY

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

 

 

The Customer Resolution Officer is critical to making this happen and will:

Ensure that investigations, remediation and re-documenting of customers are actioned in line with processes and guidelines governing the Customer Resolution team in a timely manner and within acceptable quality standards.

Be responsible for investigating, calculating, processing interest adjustments, re-documenting customer disclosures and performing maintenance to loan accounts;

Complete all required checks including maker checker processes and ensuring updating of bank systems are completed accurately in compliance with banks policy, procedures, and legal requirements; and

Assist with the implementation and improvement of change initiatives which provide measurable business benefits.

 

Role Location: ANZ Pacific Operations, Kalabu

Role Type: 12 months fixed-term contract

 

 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Strong Credit/Lending/Frontline experience within recognised Financial/Banking Institution with strong understanding of Loan Structures;

Previous processing/credit experience (e.g. experience in data processing and credit);

Demonstrated ability to take proactive action in addressing issues and work with complex operational functions;

Should have high attention to detail and accuracy; and

Proven time management and communication skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

 

 

So why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

 

But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.

 

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

 

At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

 

JOB FUNCTIONS

Customer Service Officer