CUSTOMER SERVICE OFFICER – Narseys Plastics Industries Pte Limited

A minimum of Year 13 (Fiji School Leaving Certificate) or equivalent is commonly required, with preference given to candidates holding a Certificate III in Business or Customer Service from a Fiji-based institution like FNU or USP. Basic computer literacy and strong communication skills in English and iTaukei or Hindi are highly valued by employers in the local market.

Daily tasks include handling phone and email inquiries from local customers and distributors, processing orders and returns, updating CRM systems, and liaising with production and logistics teams in Suva or Labasa. You’ll often interact with Fijian businesses and individuals, requiring cultural awareness and patience when managing expectations around delivery timelines and product specifications.

Fijian workplaces emphasise respect for hierarchy, punctuality, and relationship-building — so greeting senior staff formally and maintaining courteous, face-to-face communication with customers is expected. Employers value reliability, humility, and the ability to resolve issues calmly, reflecting the local principle of 'veiqaravi' (service with goodwill).

With 2–3 years’ experience and demonstrated performance, officers may progress to Senior Customer Service Officer, Team Leader, or transition into sales, logistics coordination, or administration roles within the same company or across similar SMEs in Suva or Lautoka. Some pursue further study via FNU’s Diploma in Business to support advancement into supervisory or operations positions.

Standard benefits include 21 days annual leave, statutory sick leave, coverage under the National Provident Fund (NPF), and basic medical aid through employer-registered schemes like Fijian Health Insurance Company (FHIC). Maternity/paternity leave follows the Employment Relations Promulgation (2007) requirements, and some employers offer transport or meal allowances depending on location and tenure.

Applications are usually submitted via email or in person with a tailored CV and cover letter highlighting local customer interaction experience — especially with Fijian businesses or multilingual communication. Employers prioritise professionalism, references from previous Fijian employers, and evidence of problem-solving in real-life scenarios over generic qualifications alone.