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CUSTOMER SERVICE REPRESENTATIVE – Energy Fiji Limited (EFL)

Job Expired

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

The position will be based at the Energy Fiji Limited’s Head Office and will report to Team Leader Contact Centre.

Key Responsibilities:

  • Respond to telephone enquiries from EFL customers and contractors requiring assistance in resolving a particular problem or complaint;
  • Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection;
  • Utilize Gentrack to extract relevant information to assist EFL customers and contractors with their inquiry;
  • Schedule, assign or act on any required customer follow-up and call customers for feedback or advice of planned / unplanned shutdowns, faults complaints, reconnections, disconnections, billing enquiry and any other EFL services related enquiry when at support;
  • Maintain confidentiality of the organization’s customer data base;
  • Adhere to Contact Centre work process, procedures and schedule;
  • Relieve at other sections within the SBA, such as cashiers and customer care front office;
  • Display excellent interpersonal and customer services skills at all times;
  • Carry out any other duties assigned by the Team Leader Contact Centre and duties assigned within the SBA,

Key Requirements:

  • The candidate should have Diploma or an Advanced Diploma in Business Studies/ Front Line Management/ Quality Management/ Commerce/ Hospitality Management or in a related discipline. Degree in Business Studies/ Front Line Management/ Quality Management/ Commerce/ Hospitality Management or in a related discipline will be an added advantage.
  • 2-3 years’ experience in a similar role in with good telephone etiquette and excellent customer services skills is required;
  • Sound knowledge in computing and experience in the Gentrack Billing System would be an added advantage.

More Information

  • This job has expired!
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