DUTY MANAGER – InterContinental Fiji Golf Resort & Spa

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

Do you see yourself as a Duty Manager for InterContinental Fiji Golf Resort & Spa at Natadola Bay?
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Are you a passionate hospitality professional with a commitment to exceptional guest experiences? InterContinental Fiji is seeking a dedicated and experienced Duty Manager to join our team. As a Duty Manager, you will play a crucial role in ensuring the smooth operation of our resort, maintaining our high standards, and providing outstanding services to our guests.

 

 

A little taste of your day-to-day:

Provide personalised and anticipatory service to guests, catering to their individual preferences and needs.
Together with our Guest Services Manager and Front Office Manager, you will assist in leading, training and mentoring the Front Office team to deliver exceptional service and uphold the InterContinental brand standards.
Champion the launch of a new “Inspire Incredible” brand culture with the Front Office team, which captures what makes being part of InterContinental so special.
Coordinate with other departments to ensure smooth guest arrival, departures and special requests.
Act as the main point of contact for guests and colleagues in the absence of the senior leadership team.
Ensures VIPs and Loyalty members receive special attention.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of colleagues.
Analyses the rate variance report to ensure room revenue control.
Fully conversant with all hotel emergency procedures.
Implement effective communication of guest feedback with all Front Office team members always ensuring quality customer service.
Train colleagues how to effectively handle guest complaints, ensuring management follow up where necessary.
Review quality audit checklist for Front Office, regularly involving the Front Office team in this.
Ensure all hotel systems are customer focused.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their requests, questions and concerns.

 

What we need from you:

Tertiary qualification in Tourism or Business Management or equivalent.
Full Fijian driver’s license with the ability to operate both manual and automatic vehicles.
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
The ability to work under pressure and possess great attention to detail.
Excellent time management skills with the ability to multi-task.
Flexibility– night, weekend and holiday shifts are all part of the job.
Experience – ideally, you’ll have spent at least two years in a front desk or guest service position in a 5 star property.
Opera knowledge
Ability to work independently and within a team environment.

 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

JOB FUNCTIONS
Administrative Officers, Duty Manager

JOB OPEN TO:
Fiji Residents Only