Job Summary
- Type: full-time
- Location: Suva
- Category: Banking
- Closing Date: 2026-05-15
Key Responsibilities
- Support and manage Electronic Channel services including ATMs, EFTPOS, Internet/ Mobile Banking and Card Issuing & Acquiring.
- Perform reconciliations and remediation of ATM, POS, scheme settlements and GL accounts.
- Analyse transaction data and reports to identify discrepancies, trends and process improvement opportunities.
- Assist with dispute and chargeback cases effectively within set timeframe.
- Assist in testing E-Channels products and change requests as and when required.
- Ensure Standby Officer role is carried out within set procedures.
- Ensure weekly, monthly, quarterly and yearly reporting compliance requirements are met.
- Provide day-to-day support to internal and external Customers.
- Ensure compliance with internal policies and procedures, card schemes requirements, and local and external regulators.
Requirements
- Tertiary qualification in Accounting, Banking, Finance and/or IT discipline.
- 2 to 4 years of experience in similar role.
- Candidate must be proficient in the use of Electronic Banking products, with experience in ATMs, Mobile/Internet Banking and Card Issuing & Acquiring.
- Strong Microsoft Excel skills with ability to analyse, reconcile and interpret transaction data and reports.
- Strong analytical and logical thinking skills with high attention to detail and problem solving ability.
- Demonstrated capability with respect to the key responsibilities and accountabilities in existing role – substantiated by work references.
- Excellent interpersonal and organisational skills with the ability to multi-task and prioritise.
How to Apply
About the Company
BRED Bank (Fiji) Pte Ltd stands as a key financial institution dedicated to serving the Fijian market. Established in 2014, it operates as a proud subsidiary of the distinguished French banking group, BRED Banque Populaire. The bank provides a comprehensive suite of retail, commercial, and international banking services, thoughtfully tailored for individuals and businesses throughout Fiji's diverse communities. With its head office strategically located in Suva, BRED Bank (Fiji) is committed to fostering economic development and delivering accessible financial solutions across the islands. Regulated by the Reserve Bank of Fiji, it ensures a stable and reliable banking environment for all its valued clients.
Providing comprehensive banking services to individuals and businesses across Fiji.
Frequently Asked Questions
What qualifications are typically required for an E-Channels Officer role in Fiji's banking sector?
Generally, a degree or diploma in IT, Business, Marketing, or a related field is preferred. Practical experience with digital platforms, customer service, and an understanding of banking operations are also highly valued in Fiji.
What are the common day-to-day responsibilities of an E-Channels Officer at a bank in Fiji?
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Join NowYou would typically manage and support the bank's digital channels, such as internet banking, mobile apps, and ATMs, ensuring smooth operation and customer satisfaction. This often includes troubleshooting, user support, and contributing to service enhancements tailored for the local market.
What is the typical work culture like in a Fijian bank, and what expectations should an E-Channels Officer have?
Fijian banking culture often emphasizes teamwork, respect for hierarchy, and strong customer relationships, valuing a proactive and cooperative approach. Punctuality, good interpersonal skills, and a willingness to adapt to local business practices are highly regarded.
What are the realistic career progression opportunities for an E-Channels Officer within the banking industry in Fiji?
An E-Channels Officer could advance into roles such as Senior E-Channels Officer, Digital Product Manager, or into broader IT or Marketing management positions. Continuous learning in digital trends and banking products, along with demonstrating leadership, is key for growth.
What kind of benefits package can an E-Channels Officer typically expect from a full-time banking role in Fiji?
Standard benefits usually include annual leave, sick leave, and public holidays, along with contributions to the Fiji National Provident Fund (FNPF) for retirement. Many banks also offer medical insurance schemes, life insurance, and other employee welfare programs common in Fiji's corporate sector.
What should I focus on in my application to stand out to employers in Fiji for an E-Channels Officer role?
Highlight your technical skills with digital platforms, customer service experience, and problem-solving abilities, particularly any relevant to the Fijian context. Employers in Fiji often look for candidates with a strong work ethic, cultural awareness, and a proactive, learning-oriented attitude.
