EXPERIENCED FINANCE CALL CENTRE/CUSTOMER SERVICE OFFICER – VUVALE OUTSOURCING

VACANCY 

About us
Vuvale Outsourcing provides consulting and outsourced services to Australian businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines and Sri Lanka.

“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.

We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team – where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”

In Fiji, we operate a professional purpose fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 50 strong BDE Group Fiji team, but also part of an overall international team.​

The BDE team brings excellence to everything they touch, relying on their team’s dedication, years of diverse experience and exceptional culture. Through their network of expert partners across the globe, BDE have access to the facilities, equipment and human talent needed to support their clients with a smooth transition to their first overseas remote office.

Our parent company, BDE Group, is based in Brisbane with clients throughout Australia.

 

Job Description

Vuvale Outsourcing Pte LTD in Suva City is looking for an Experienced Finance Call Centre/ Customer Service Officer to join our 30-person team.

In Fiji, we operate a professional purpose fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 30 strong Vuvale Outsourcing Fiji team, but also part of an overall international team.

Our Australian clients specialize in retail environment. Our team members in Fiji work alongside our clients’ internal teams based in Australia to assist customers with their retail needs and help manage their credit accounts.

 

 

You will only be considered if:

· You have at least 12 months experience working in a call centre serving Australian customers.

· Have experience working with an Australian lender, broker, or debt collection agency.

· Have excellent and clear telephone manner, with great customer service and negotiation skills.

 

 

DETAILS:
Location: Nabua, Suva City, Fiji
Basis: Permanent Full-time
Roster: Roster is on a rotational basis – will be required to work weekends and night shifts. Transport is provided for evening shifts.

 

 

RESPONSIBILITIES

· Respond to in-bound enquiries via telephone and email.

· Assist customers through the application process with credit facility.

· Provide customer service to both store representatives and customers.

· Contact customers to settle debts and set up payment arrangements.

· Always maintain confidentiality and adhere to Australian policies and regulations.

· Meet KPIs and targets.

 

 

EXPERIENCE / SKILLS

· Minimum 12 months in a call centre serving Australian customers A MUST

· Great telephone manners A MUST

· Great written English for email A MUST

· Ability to work independently.

· Attention to detail.

· Experience in a lending/finance company.

 

Interviews commence immediately.