GUEST SERVICES AGENT – Grand Pacific Hotel Suva Victoria Parade

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Your day to day
Our Guest Services Agent are the face of our hotel and with your dynamic personality and great communication skills you will create memorable guest experiences for our guests every step of the way – from arrival through to departure identifying and anticipating their needs.
The role also includes instant service center duties.
This means you’ll be liaising directly with our valued guests face-to-face, via instant service center phone, creating a memorable check in and out experience, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area. You’ll also create the warm atmosphere that makes our guests feel at home all whilst delivering on our True Hospitality Service.

What we need from you
Guest Services Agent will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn brand standards.
Previous experience working in the hotel or travel industry would be an advantage
Positive and Passionate about delivering a memorable guest experience
Experience with hotel systems such as Opera PMS preferred
Qualifications in Hotel Management would also be an advantage
Flexible availability – morning, evening, weekend and holiday shifts are all part of the job
Strong attention to detail, written and verbal communication and organizational skills
Ability to have genuine connections with guests and colleagues
Team player with a collaborative approach to work

What we offer
In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

Competitive salary
Paid birthday leave
Paid community service leave
Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
An immense colleague discounts at the hotel
Most importantly, we’ll help you grow, and develop you as an individual.
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”
We are proud to be IHG and we know you will be too.