Helpdesk Officer -Bizzxe Application support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. The role reports to the Chief Information Officer (CIO).
Job Summary
- Employer: CJP – IT Department
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Information Technology
- Closing Date: 2026-10-17
Key Responsibilities
- Helpdesk managed and first level user support provided to internal customers
- Help desk ticketing system managed on an accurate and timely basis
- Tickets managed within agreed service level standards
- Calls and requests logged and progress updated
- Client feedback reviewed and changes to services implemented on an on-going basis
- timely update provided to users and internal customers
- Appropriate information regarding computer related problems gathered and communicated effectively
- Make timely decisions about the most efficient solutions to issues
- Coordinate with internal departments and external service providers to ensure solutions
- Complex issues escalated to appropriate technicians
- Basic troubleshooting and 1st level support provided
- Responding to IT service requests to resolve technical issues
- Providing remote and in-person IT support to users.
- Install, format and maintain desktop and laptop computers
- Run repairs and replacements on computer hardware
- Set up, test and troubleshoot local and remote wireless access and network connectivity
- Technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Assisting others in the proper and efficient use of computers and software.
- User training
- Bizzxe Support
- IT Asset management support
- Vendor list maintained.
- Asset registers updated and maintained
- Inventory register updated and maintained
- Disposal documents and physical verifications
- Document Management
- manage all forms/registers designed for ICT (Capex register,
- Call List
- Tender register
- Vehicle mileage
- Spares
- Issues register
- ICT Folder and Shared drive updates
- Checklists, Name and organize document on the ICT folder on the Qnap, Labeling and issuing equipment
- Preparation and submission of service and helpdesk reports
- Provision of Ad-hoc reports as required by CIO and reporting manger
- Incident management reports
- Compliance to Work place health and safety policies and procedures ensured
- Adherence and Communication of Safety, Health and Environment to all team members are on an on going basis.
- Occupational Health & Safety systems supported to promote zero workplace injury at all times
- Support Workplace hazards identification and elimination initiatives
- Workplace incidents and accidents reported in a timely manner
- Collaborate with other teams for the benefit of the organisation
- Monitor and encourage team members to uphold image and value standards
- Uphold and demonstrate the organisation’s image and values
Requirements
- Minimum one to two years IT Support or Helpdesk administration experience
- Excellent phone etiquette, communication and customer service skills
- Strong time management and documentation skills
- Troubleshooting and multi tasking skills
- Excellent command of English
How to Apply
Frequently Asked Questions
What qualifications or certifications do I need to become a Helpdesk Officer in Fiji?
Most employers require a Diploma or Degree in Information Technology, Computer Science, or a related field. Certifications like CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are highly valued and can strengthen your application.
What are the typical day-to-day responsibilities of a Helpdesk Officer at CJP?
You will log and prioritize support tickets, troubleshoot hardware and software issues, and guide users through basic technical problems via phone, email, or in-person support. You may also assist with system updates, user account management, and maintaining IT asset records.
How does workplace culture in Fiji affect the Helpdesk Officer role?
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Join NowFijian workplaces emphasize respect for hierarchy and strong interpersonal relationships, so patience and clear communication are essential when supporting colleagues. Employers also value reliability and a willingness to go beyond standard hours during critical system outages.
What career progression opportunities exist for Helpdesk Officers in Fiji?
With experience, you can advance to Senior Helpdesk Analyst, IT Support Specialist, or Systems Administrator roles. Some professionals transition into network engineering, cybersecurity, or IT management positions after gaining additional certifications and on-the-job expertise.
What benefits are typically offered to full-time IT staff in Fiji?
Standard benefits usually include annual leave, sick leave, and some form of medical coverage or allowance. Many established employers also provide superannuation contributions and may offer professional development support for relevant certifications.
What do Fiji employers look for when hiring Helpdesk Officers?
Employers prioritize strong problem-solving skills, excellent spoken and written English, and a customer-focused attitude. Demonstrating familiarity with common ticketing systems and showing adaptability to new technologies will give you a competitive edge.