HOUSEKEEPING COORDINATOR – InterContinental Fiji Golf Resort & Spa

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What is the job?

Reporting to the Executive Housekeeper the Housekeeping Coordinator is responsible to the control of desk telephone, communication within the Housekeeping Department, and between and other departments as well as clerical services of the Housekeeping department.

Your day to day

This challenging position has overall responsibility for coordinating the day to day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guests requests and producing room attendants and house-person assignments.

In this role you will assign rooms for cleaning, pick up and turndown for room attendants. Issue keys and equipment to room attendants and log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately.

Duties include restocking room attendant caddies in preparation for the next shift and taking inventory, noting information of all supply needs to be ordered the next day.

You will ensure the office is properly stocked with all office supplies including logs, guests amenities and stationary items.

What we need from you
We are looking for enthusiastic and professional team members who knows how to deliver great service and exceed guest expectations & provide a high-level of service excellence to our resort guests. The ideal candidate will have:

High School Diploma or equivalent plus 1-2 years housekeeping experience with administrative experience preferred Must be detail-oriented and have ability to multi-task

Ability to be efficient and productive in a luxury, fast-paced environment

Enjoy working with people and possess a friendly and outgoing personality

Excellent communication, listening and computer skills including MS Office
Problem solving skills – be able to handle guest issues efficiently and effectively. This includes clear communication, accountability, prompt resolution.

Flexibility – nights, weekends and public holiday shifts are all part of the role.

This job requires ability to perform the following: carrying or lifting items weighing up to 25 kg, communicating with customers, employees, and third parties, use a keyboard to generate correspondence, reports etc., handling objects, products and computer equipment, bending, stooping and kneeling.

How do I deliver this?
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

In return we’ll give you a competitive benefit package including, term life cover, free transfers from Nadi and Sigatoka to the resort and back, birthday leave, paid community service leave, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.