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About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”, we have an opportunity within our Housekeeping team for a Housekeeping Manager.

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met to deliver memorable and unique guest experiences, you will support the team which will include but not limited to the following:

Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees.
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff are properly trained and has the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
Handle complaints and special requests to achieve complete guest satisfaction. Comply with special needs and requests of the guests, VIPs and repeat visitors.
Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)


What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

Previous leadership role in Housekeeping operations for a minimum of 2 years.
Strong organizational skills, time management and ability to manage spontaneous requests.
Superior communication skills.
Expand your leadership skills and experience with a passion for developing others.
Previous experience in Opera and Infrasys will be an advantage.
Flexibility – nights, weekends and holiday shifts are all part of the role.


What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

Competitive salary
Medical and Term Life Cover
Paid birthday leave
Paid community service leave
Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, Food and Beverage
An immense colleague discounts at the hotel
Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”

We are proud to be IHG and we know you will be too.


Housekeeper /Housekeeping

Fiji Residents Only

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