The position will be based at the Energy Fiji Limited’s Labasa Depot and will report to the Installation Inspection Coordinator West.

Key Responsibilities

• Assist in field duties for Inspection field teams when required for urgent faults & requests.
• Process applications for permits/power supply, including clearing queues and reassigning.
• Answer enquires from customers and electrical contractors on daily work schedules;
• Provide customer service for customers (internal and external).
• Update and enter customer information into Gentrack Billing System on a regular basis;
• Process inspection defects and follow up on approval with the Inspectors & Planning Department.
• Receive and process completion notices, final and special reading request from customers and Customer Services.
• Attend and follow up on customer enquiries with regards to inspection of new connections.
• Continuous data entry on Gentrack for Electrical Inspections & Electrical Faults.
• Update Inspection Fault Callout Summary Database, and Customer Connection Database for calculation of Operational Performance with regards to Strategic Targets & KPIs and preparing relevant reports.
• Clear and assign of work queues on Permits on Gentrack Velocity.
• Fill requisition forms for purchase stationery, equipment and products as and when required.
• Process fuel invoices and running sheets from drivers within the section for submission to Finance and Fleet Teams.
• Update report on follow up of defect notices.
• Assist and facilitate applications for Wireman’s Licence and/or Electrical Contractor License certifications and renewals as and when required.
• Assist with Customer Care and Cashier Duties if the need arises.
• Carry out any other work delegated by the Installation Inspection Coordinator West, Manager Regulatory & General Manager Customer Services.

Key Requirements

• The candidate must have a Diploma in Business Administration or Applied Computing from a recognized institution;
• At least two (2) years of work experience in a similar role;
• The incumbent must have excellent PC skills and must possess strong interpersonal skills.

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