JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
We’re part of the wider AusX Group of four locations internationally. That means scale, knowledge capital, and career opportunities.
The firm takes a humble approach to support and developing our staff. Our team is young and dynamic and is steadily growing. This growth is why we are looking to bring a senior accountant into the team.
About the role
In this role, you will be responsible for our helpdesk/IT support and assist with client-related projects, including the following:
Provide Exceptional Customer Service on the helpdesk and IT management tasks
Provide Remote support and work on helpdesk tickets for our clients
Respond to and manage all alerting, logged, or phoned issues in a timely manner whilst keeping to agreed SLA’s
Work on projects as required.
Provide feedback and communicate effectively with the team
To be successful in this role, you will have:
Good knowledge of Windows operating systems (servers and desktops, Windows 10)
Good understanding of Windows applications like Microsoft Office
Hands-on experience in installing and configuring IT hardware and Windows software.
VMWare and Hyper-V would be beneficial
Office 365 experience (and associated support)
Good Networking knowledge.
Sound and demonstrated troubleshooting ability. 6 months of experience would be ideal but not essential
Good time management.
Ability to work autonomously or as part of a team.
Customer-focused and driven.
The ability to use LogMein, TeamViewer and SolarWinds RMM, and other cloud-ready applications
Working knowledge of backup technologies (onsite and cloud-based)
Microsoft Certified Professional and other IT qualifications are highly desirable
Why join our team
We are a firm with strong growth in client base
We believe in creating meaningful relationships with team members and clients
You will be supported and mentored by senior staff members.
- Job Application Details If this role sounds perfect for you, we would love to hear from you. Application for the above position to be forwarded at: [email protected] Package: 10k to 15k Applications close 15th August 2022