LOUNGE HOST – Air New Zealand

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Lounge Host Fiji
Kia ora!

Air New Zealand at Nadi Airport currently have a permanent part-time Lounge Host position available.

With state-of-the-art facilities to wow our customers, we need an inspired and passionate team to complete the picture providing world-class hospitality, care and attention.

About the Role:

Our Lounge Hosts are the welcoming face and helping hand for our customers, and work alongside colleagues and contractors to deliver a seamless customer experience. You will be standing at the entrance or service desk within the Lounge, welcoming our Lounge customers, answering queries, or assisting with requests prior to their departure. You’ll be the first point of contact for our Lounge customers during a disrupt, and will get to know our regular customers, building connections and making their visit memorable. Lounge Hosts work as one team across the airport terminals so you could be spending one day at International and another at Domestic or Regional depending on your shift.

Shift Work:

The Lounge Host role is a shift work-based role, and the overall hours can be from 20 to 40 hours per week and vary from 4-hour shifts to 8-hour shifts, including weekends, weekdays, and public holidays. Flexibility to work across the various hours is essential as your earliest start could be 6 am or your latest finish 10 pm, and your hours will be different each day as set on the roster for that week.

What we are looking for:

In this front-line role you will need to excel under pressure, resolve customer issues with a smile, and bring personality and warmth to the Lounge experience for our customers.

We are looking for people who set high standards for their own performance, including immaculate grooming, flexibility to handle challenges, enthusiasm, and commitment to our customers. The airport environment is fast paced and dynamic, requiring you to be technically savvy, resilient, and ready for action every day you come to work. You will be highly organised with a good level of communication, decision making skills, and initiative.

Essential Requirements:

Eligible to work permanently in Fiji at the time of applying
Minimum 12 months experience in a customer-facing role (with some experience in travel & tourism, hospitality, or VIP hosting environments preferred)
Compliance with the Air New Zealand Uniform Standards (you will be asked to declare Body Art and we will advise if this complies)
Available for the full range of shift workdays and hours

Job Summary

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Job Type

Contract

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Location

Nadi

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Category

Lounge Host

Frequently Asked Questions

What qualifications do I need to become a Lounge Host with Air New Zealand in Fiji?

Most employers look for a high school qualification (Form 6 or 7) and previous customer service or hospitality experience, ideally from hotels, airlines, or resorts. A valid Fiji Certificate of Good Character, fluency in English (and iTaukei is a plus), and strong grooming standards are commonly expected. First aid certification or airline-specific training can strengthen your application but is usually provided on the job.

What are the typical day-to-day duties of a Lounge Host?

You will greet and check in eligible passengers, manage lounge seating and capacity, serve food and beverages, and keep the space clean and well-stocked. You will also assist with flight information announcements, handle passenger queries or complaints professionally, and coordinate with ground staff during delays. Shift work, including early mornings, evenings, weekends, and public holidays, is common at Nadi International Airport.

What does the work culture look like for this role in Fiji?

Fijian workplaces value warmth, respect, teamwork, and punctuality, so a friendly yet professional manner is essential when dealing with international travellers. Employers expect strict adherence to grooming, uniform, and confidentiality standards, especially in aviation where security protocols apply. Being adaptable across cultures and calm under pressure is highly regarded.

What career growth can I expect as a Lounge Host?

Lounge Hosts often progress into senior host or team leader roles supervising shifts and training new staff. With experience, you can move into airport customer service, cabin crew, guest relations management, or broader hospitality roles within Fiji's tourism sector. Completing internal training and demonstrating leadership skills speeds up advancement.

What benefits are typically offered for this role in Fiji?

Benefits vary by employer but commonly include annual leave, sick leave, FNPF (Fiji National Provident Fund) contributions, and medical coverage. Some aviation employers also offer staff travel concessions or discounted flights, which is a notable perk of the industry. Always confirm the full benefits package during the interview stage.

How do I apply, and what do employers in Fiji look for?

Applications are typically submitted online through the employer's careers page or via recruitment agencies handling airport roles, so prepare an updated CV highlighting customer service experience. Employers look for excellent communication skills, a neat presentation, reliability, and the ability to pass background and security checks required for airport access. Shortlisted candidates should be ready for interviews that may include scenario-based questions about handling difficult passengers.