OPERATIONS OFFICER – BTR (Fiji) Limited

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Situated in central Suva, BTR (Fiji) Limited specializes in delivering outsourced business services to overseas organizations. Currently, our Australian client, Zweck Group is actively recruiting Operations Officers for our Suva-based office, and we are on the lookout for highly efficient and experienced individuals. We are specifically interested in candidates who possess excellent organizational skills, attention to detail, and unwavering dedication to achieving objectives. If you are someone willing to exceed expectations, we encourage you to get in touch with us!

Responsibilities Include:

· Precision and Accuracy: Demonstrating meticulous attention to detail and thoroughness in completing assigned tasks.

· Communication Management: Proficiently handling both external and internal communication or management systems.

· Administrative Tasks: Efficiently managing clerical and other administrative responsibilities.

· Call Management: Effectively overseeing incoming and outgoing calls.

· Workload Management: Skilfully managing personal workloads and adeptly setting priorities.

· Team Collaboration: Actively participating in a team-based environment.

The successful applicant must have:

· Strong Organizational and Time Management Skills: Exhibiting exceptional organizational and time management abilities.

· Effective Written Communication: Demonstrating proficient written communication skills.

· Interpersonal Skills: Displaying strong interpersonal skills for effective communication and relationship-building.

· High-Level Computer Skills: Possessing advanced computer skills and familiarity with various databases.

· Previous Administration Experience: Having prior experience in an administrative role.

· Adaptability to Fast-Paced Environments: Successfully working in a dynamic, fast-paced setting with multiple stakeholders expecting simultaneous service.

· Friendly and Outgoing Personality: Maintaining a friendly and outgoing demeanour to effectively interact and build relationships with employees and consultants.

· Independent and Team Player: Showing the ability to work independently and collaboratively within a team, demonstrating initiative and problem-solving skills.

· Multitasking and Pressure Handling: Effectively multitasking and maintaining composure under pressure to meet deadlines.

· Detail-Oriented and Lateral Thinking: Possessing a keen eye for detail and the ability to assess problems with a lateral thinking approach.

· Administrative Efficiency: Completing administrative tasks related to servicing and resolving customer and staff requests with focus and efficiency.

Duties

· Managing Customer Enquiries: Skillfully handling both inbound and outbound customer enquiries using available contact centre systems and programs.

· Customer Service Excellence: Demonstrating excellence in customer service in adherence to BTR and client policies, procedures, and values.

· Identifying Customer Needs: Proficiently identifying customer needs, upselling additional products/services, and providing personalized service in alignment with quality and training directives.

· Administrative Efficiency: Completing administrative tasks related to servicing and resolving customer requests with focus and efficiency.

· Queue Management: Maintaining efficient control of queues to ensure smooth operations.

· Professional Handling of Complaints: Dealing with customer complaints in a professional manner, following BTR and client guidelines.

· Flexibility in Duties: Willingness to perform any other duties as reasonably requested by the employer, team lead, or leaders.

· The role is full time with potential for overtime. We require demonstrated reliability and flexibility in working shift work 24/7.

Offer and Remuneration.

We are offering a suitable compensation package, including a base salary, performance and tenure bonuses.