OPPS SUPPORT – BTR (Fiji) PTE Limited

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
BTR (Fiji) PTE Limited based in Nadi offers outsourced business services to organizations’ located overseas. We are currently recruiting for experienced Ops Support & Service Coordination Agents. We are seeking a highly organized individual with attention to detail that is dedicated to achieve and develop your career as you grow with us. If you are willing to go the extra mile, we want to hear from you!

About the position:
Looking for suitable candidates that will be part of a dynamic team who handle day to day operations and administration of our team. Organized professionals who are full of energy and willing to create a friendly and easy to communicate staff environment.

Key Responsibilities: 
You’ll answer queries and resolve problems via phone, email, or chat.
You’ll work with leaders to establish the most efficient processes, escalation policies, and systems that will enable the Customer Experience team to scale.
Adapt to frequently changing SOP’s
Being one of the earliest hires in the Operation team you will fundamentally shape the team vibe.
Open feedback, good communication, and bias for action are a must.
Attend to staff rosters and schedules
You will help out with process-based tasks – this may include helping with reports or administrative duties. We tackle customer service from all angles.

The successful applicant must have:
Great Attention to detail skill set
– Adaptable to continuous change and fast pace work environment
– Ability to multi-task
– Has strong analytical skills
– Is an efficient learner
– Strong written and verbal communication skills
– Critical thinking skills.
– Data processing skills.