An excellent opportunity has become available for a dedicated and motivated Parts Technical Administrator to join Carptrac – Raiwai Branch.

Key Duties:

• Handling all parts technical and group parts operations issues.
• Management follow up on completed/ active orders and escalate orders on weekly basis.
• Liaise with customers who require technical support and over viewing on required parts.
• Assist Parts Interpreter in raising technical tickets/ cases required for solution.
• Liaising with Caterpillar and other suppliers on parts technical issues.
• Schedule meetings with Caterpillar on assisting dealer with technical functions.
• Provide recommendation to parts needed in stock after customer analysis.
• Assist Parts Interpreter in managing customer complaints.
• Provide support to inventory team as and when required.
• Provide training and support to Parts Interpreter and Parts Advisor.
• Preparing action plan for complex customers.
• Carrying out meetings with branches on technical side including branch visitations and customer visitation.
• Constantly review technical practices and procedures to innovate and design improved systems and ensure smooth implementation to maximize efficiency.
• Undertake any additional duties designated by the immediate manager.

Key Requirements:

• 5 plus years experience in Automotive/ Heavy Machinery discipline.
• Group 2 and 9 license in mandatory for this role.
• Knowledge on CWS, SIS, DSN website in raising tickets.
• Ability to resolve complex situations on technical side for heavy machinery.
• Have a can do attitude and ability to perform duties under less supervision.
• Proficient in Ms Office in including Ms Excel, Ms Word, Ms Powerpoint etc.