Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
We are looking for people who speaks fluent Linguist language(s) to join our growing organization and share in the success of this venture. Role can either be based in Suva, Nadi or Lautoka. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career.
Job Summary
- Employer: Centrecom Fiji
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Customer Service
- Closing Date: 2026-11-29
Key Responsibilities
- Develop and/or apply procedures to assist the organisation achieve its goals.
- Exchange information through verbal communication
- Demonstrate a commitment to customer service – both internal and external customers.
- Deliver quality.
- Demonstrate knowledge of a specialist discipline.
- Native or fluent in both written & spoken.
- Commitment towards delivering exceptional customer services to internal and external customers via phone and email.
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
- Considerable working knowledge of Microsoft Word and Excel
Requirements
- Must have excellent written and oral skills.
- Police Clearance
How to Apply
To apply, please visit: app.hrmonise.com
Frequently Asked Questions
What qualifications or language skills do I need for a French-speaking Reservations Consultant role in Fiji?
Employers typically require fluency in French and English, often demonstrated through certifications like DELF B2 or higher. A secondary school certificate is usually the minimum education requirement, though customer service experience is highly valued.
What are the typical day-to-day responsibilities of a Reservations Consultant?
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Join NowYou will handle inbound calls and emails to book flights, hotels, or tours for French-speaking clients across different time zones. Daily tasks include processing payments, managing booking amendments, and resolving customer complaints with patience and cultural sensitivity.
How does workplace culture in Fiji affect customer service roles?
Fijian workplaces emphasize respect for hierarchy, teamwork, and maintaining a positive attitude known as 'bula spirit'. Punctuality and professional presentation are expected, while building personal rapport with colleagues and customers is equally important.
What career progression opportunities exist for Reservations Consultants in Fiji?
With experience, you can advance to senior consultant, team leader, or quality assurance roles within the contact centre. Some professionals transition to training, workforce management, or move into tourism and hospitality companies seeking bilingual staff.
What benefits should I expect in a full-time customer service role in Fiji?
Standard benefits typically include annual leave, sick leave, and FNPF contributions as mandated by Fijian law. Larger employers may offer medical insurance, staff discounts on travel products, and occasional performance bonuses.
How should I apply for this role and what do Fiji employers look for?
Submit a tailored CV highlighting your French proficiency and any customer-facing experience through online job portals or directly at the company's recruitment office. Employers prioritize clear communication skills, reliability, and demonstrated ability to handle high-pressure situations calmly.