RESORT MANAGER – Wellesley Resort

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Wellesley Resort Fiji, a luxury resort situated on the Coral Coast is seeking an experienced manager to oversee the daily operations of the resort and ensure all guests fulfil their holiday dreams.

The Resort Manager will assume a cross-functional role covering human resources, resort facilities, housekeeping, marine services, general maintenance, utilities, activities, and guest services.

Responsibilities include:

Apply a hands-on management style to uphold quality standards and ensure staff productivity
Develop, modify and implement resort policies, programs and strategies to ensure a positive experience that exceeds guests’ expectations
Perform revenue forecasting and budget control for various departments
Supervise the administration and stock requirements
Work collaboratively and conduct regular meetings with heads of departments to ensure operations are running smoothly
Assess and review customer feedback
Take an active role in the selection, training and supervision of personnel
Oversee the organisation of food and beverage services
Enhance and maintain the aesthetic appeal presentation standards of the rooms and resort landscape
Encourage high levels of guest interactions
Ensure premises and equipment are in operative condition
Schedule and delegate tasks
Manage guest activities and equipment
Oversee maintenance, engineering, and utilities
Inspecting all departments for cleanliness, ambience, and service readiness
Monitor purchases and inspect stores
Ensure standard operating procedures are implemented and followed in all departments
Review staff behaviour, appearance, and performance
Identify staff learning requirements and assist with development and training
Be available on call to resolve any urgent problems or emergencies
Provide timely and constructive feedback to the Director.
Respond to enquiries and requests

Job requirements:

Applicants should have a minimum of 5 years of experience in a managerial role in the hospitality industry
Proficiency in Microsoft Office suite and experience with booking systems
A high level of responsibility and accountability
Financial and business acumen
Strong attention to detail and ability to multi-task
Strong leadership and organisational skills
Capacity to build strong, positive, and professional relationships with clients, staff and suppliers
Excellent communication and negotiation skills
Have a passion for service and hospitality
Be physically fit
Your benefits

In return for your skills you’ll be offered:

An exceptional salary package
On-site free accommodation and meals
Flexible days off arrangement.
All applications are treated in confidence.