JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Our Petrol Station are based at Matamata, Avondale, Glen Innes, Onehunga, Otara, Walmsley and Papatoetoe. The successful candidates should be able to enhance customer satisfaction, meet sales targets, profitability goals and manage staff effectively. This position is permanent with minimum 37 hrs /week of work.
Responsibilities may include:
supervising Staffs.
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Assess training needs and send staff for training
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Ideal candidates for this role should have:
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Join NowA qualification in Business Management OR 2-3 years’ Managerial experience in Retail.
A background in financial planning, employee recruitment, and retail management.
Must be flexible enough to work on shift in the evenings and over the weekends to cover for staff absenteeism.
Job Summary
Frequently Asked Questions
What qualifications do I need to become a Retail Store Manager in Fiji?
Most employers look for a diploma or degree in business, retail management, or a related field, though strong retail experience can substitute for formal qualifications. Certificates in customer service, inventory management, or leadership from institutions like FNU or TPAF are an advantage. Prior supervisory experience in a shop, supermarket, or wholesale setting is often the most important requirement.
What are the typical day-to-day responsibilities of a Retail Store Manager?
You would oversee daily store operations including opening and closing, staff rostering and supervision, stock ordering and inventory control, and cash handling. You are also responsible for meeting sales targets, maintaining merchandising standards, handling customer complaints, and ensuring compliance with company policies. Reporting on sales performance and stock levels to senior management is usually part of the role.
What is the work culture like for retail managers in Fiji?
Fijian workplaces generally value respect, teamwork, and good relationships with both staff and customers, so a friendly but firm management style works well. Retail hours can include weekends and public holidays, as stores often trade seven days a week. Punctuality, reliability, and being hands-on with your team are highly expected by local employers.
What benefits can I expect as a Store Manager in Fiji?
Standard benefits typically include annual leave, sick leave, and FNPF (Fiji National Provident Fund) contributions as required under Fiji employment laws. Some employers may also offer medical coverage, staff discounts, or performance bonuses, though this varies by company. Always confirm the full benefits package during the interview stage.
What career progression is available for a Retail Store Manager in Fiji?
Store managers can progress to area manager, regional manager, or operations manager roles, especially within larger retail chains operating across Fiji. Experience managing multiple sites or larger teams strengthens your prospects for these promotions. Some managers also move into head office functions such as buying, merchandising, or training.
How should I apply for this role and what do employers in Fiji look for?
Prepare an updated CV highlighting your retail experience, sales achievements, and any supervisory responsibilities, then submit it through the employer's advertised application channel. Employers value candidates who show leadership ability, honesty with cash and stock, strong customer service skills, and flexibility with working hours. A short cover letter explaining why you suit the role can help your application stand out.