JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
The Treatment Coordinator holds a sales position, also known as the case-acceptance position. A Treatment Coordinator “closes,” or assists the doctor in closing the doctor’s recommended treatment plans. This position assumes responsibility of the entire patient base and works toward having all patients complete their treatment plans.
The purpose of the Treatment Coordinator role is to assist patients in reaching their dental goals by smoothly moving them through case acceptance and treatment processes for the dental services that they need.
The role reports to the Practice Manager and will be responsible for successfully delivering the following outcomes.
Primary Objectives
The Treatment Coordinator’s primary objectives are to:
Establish and maintain a trusting and supportive relationship with patients
Educate patients on their treatment and the benefits of treatment
Schedule patients to begin treatment and maintain the booking throughout their plan
Required Skills
The Treatment Coordinator position requires the following skills:
Excellent verbal and written communication skills
Superior interpersonal and customer service skills
Excellent listening skills
Time management skills
Self-motivation
Empathy for the needs of others
A professional demeanor
An enthusiasm for helping people through dentistry
A good general understanding of dental procedures
Self-confidence
Good organisational skills
More Information
- Job Application Details How to Apply: Your professional CV must be submitted via email to [email protected] which must include details of 3 non-related professional referees. All applications must be submitted by 28th October 2022 and only shortlisted applicants will be contacted.