SENIOR SYSTEMS ENGINEER – Hfc Bank

Key Responsibilities

• Ensure high system availability across Primary and DR sites.
• Maintain the security, reliability, and performance of the Bank’s systems, servers, storage, backups, and disaster recovery environment.
• Support the planning, implementation, maintenance, and administration of ICT systems and projects.
• Lead DR and Business Continuity Plan (BCP) testing every six months.
• Assist in the implementation of system-related projects and provide technical support where required.
• Manage incidents, problems, and changes, including root cause analysis.
• Provide second and third-level technical support to the IT Support team.
• Ensure IT best practices and industry standards are followed across the Bank.
• Maintain accurate documentation for server and storage infrastructure.
• Monitor server and storage systems to ensure smooth operations.
• Assist with audit issues and compliance requirements.
• Identify and implement process improvements within the Systems Team and wider IT unit.
• Support the management of IT costs and budgets.
• Provide support to the Manager IT Systems and Head of IT as required.

Requirements

• Degree in Computer Engineering, Computing Science, Information Technology, or related discipline.
• Minimum 5 years’ experience in enterprise IT infrastructure and systems administration within a medium to large organization, preferably in the banking or financial services sector.
• Strong experience in virtualization technologies including VMware vSphere, Nutanix, enterprise storage platforms, and virtual infrastructure management.
• Strong cross-platform infrastructure experience across Microsoft Windows Server and Linux environments, including enterprise application hosting, virtualization platforms, middleware systems, and infrastructure services.
• Experience managing Microsoft technologies including Windows Server, Active Directory, Microsoft 365, Exchange Hybrid environments, and Microsoft SQL Server.
• Hands-on experience with backup and disaster recovery solutions such as Veeam Backup & Replication, replication technologies, and DR testing.
• Good understanding of network infrastructure, firewalls, load balancers, VLANs, DNS, DHCP, and infrastructure security best practices.
• Experience in infrastructure security management, vulnerability remediation, access control systems, endpoint security, and email security solutions.
• Ability to troubleshoot complex infrastructure, system, performance, and connectivity issues across multiple environments and platforms.
• Experience working with vendors, service providers, and project teams to implement, maintain, and support enterprise technology solutions.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities independently and under pressure.
• High attention to detail and commitment to operational stability, security, compliance, and service availability.
• Good written and verbal communication skills with the ability to prepare technical documentation, reports, and management updates.
• Sound understanding of banking operations, IT governance, operational risk, and change management processes.
• Ability to work flexible hours and provide after-hours support during incidents, maintenance activities, disaster recovery exercises, and critical system upgrades.
• Strong teamwork, mentoring, and leadership capabilities with the ability to support and guide junior engineers and IT support staff.

How to Apply