Are you a dynamic individual with a passion for cars & customer service?
Do you thrive in an environment that encourages creativity, collaboration and continuous growth?
If you are, we invite you to join our team.
Job Summary
- Type: full-time
- Location: Ba
- Category: Automotive
- Closing Date: 2026-07-09
Key Responsibilities
- Monitor work in progress and keep Customers informed of changes to cost and or completion times at all times.
- Increase CPU (Customer Paid Unit) by maintaining preventative and required maintenance reporting is communicated and sold to the Customer at every opportunity available.
- Ensure aged stock (WIP) is kept below 60 days at all times.
- Understand customer’s needs and communicate these to the service workshop operation to improve ‘fix it right the first time’ activity.
- Promote good health and safety practices, follow and support the implementation of ANZEN (OHS & Safety) requirements to ensure a safe working environment.
- Control the core components of the Customer Appointment, Reception, Repair Order and Delivery standard operating procedures within the service department
- Maximize the sale of all available technician hours on a daily basis.
Requirements
- Trade Certificate in automotive engineering would be an added advantage
- Proficiency with the Microsoft Office suite of applications & Reynolds and Reynolds ERA
- Good Customer Service and communication skills
- Valid Group 2 driver’s license
- Minimum of 5 years practical Customer service experience
- Possess effective organizational and telephone skills
How to Apply
Email at: hr@asco.com.fj
About the Company
Asco Motors stands as Fiji's premier automotive and marine distributor, proudly serving the nation with a comprehensive range of vehicles, engines, and related services. As a key subsidiary of Toyota Tsusho South Pacific Holdings (TTSPH), the company is the authorized dealer for globally renowned brands like Toyota, Hino, and Yamaha in Fiji. Its operations encompass the sale of new vehicles, genuine spare parts, and dedicated after-sales servicing, ensuring complete support for customers across the islands. With established dealerships in strategic locations such as Suva, Nadi, and Labasa, Asco Motors plays a vital role in connecting communities and businesses throughout Fiji. Committed to quality and customer satisfaction, Asco Motors consistently drives progress within Fiji's transportation and marine sectors.
Fiji's leading automotive and marine solutions provider.
Frequently Asked Questions
What qualifications and experience are typically required for a Service Advisor role in Fiji?
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Join NowGenerally, employers look for candidates with a strong secondary education, often with a diploma or certificate in automotive technology or customer service. Previous experience in a customer-facing role within the automotive industry or a technical background is highly advantageous for this position.
What are the main day-to-day responsibilities of a Service Advisor at an automotive branch in Fiji?
Service Advisors primarily act as the liaison between customers and the service technicians, clearly explaining vehicle issues and service options. This involves greeting customers, scheduling appointments, writing repair orders, providing service estimates, and ensuring customer satisfaction throughout the service process.
What is the typical work culture and customer service expectation for a Service Advisor in Fiji?
The work culture often emphasizes teamwork and a friendly, approachable demeanor, reflecting Fijian hospitality and community values. Employers expect Service Advisors to provide excellent customer service, building trust and maintaining positive relationships with a diverse customer base.
What are the career progression opportunities for a Service Advisor in the automotive industry in Fiji?
A successful Service Advisor can advance into roles such as Senior Service Advisor, Service Manager, or even move into parts management or sales positions within the automotive sector. Opportunities for further training in new automotive technologies may also arise to enhance your career path.
What kind of benefits can a Service Advisor typically expect in the Fijian automotive sector?
Common benefits often include annual leave, sick leave, and statutory contributions like Fiji National Provident Fund (FNPF). Some employers may also offer additional benefits such as medical aid, life insurance, or performance-based incentives depending on company policy.
What should I highlight in my application, and what do Fijian employers value for this role?
Emphasize your communication skills, customer service experience, and any relevant technical automotive knowledge you possess. Employers in Fiji value reliability, a positive attitude, and the ability to work effectively and cooperatively within a team environment.