Job Expired

BTR (Fiji) PTE Limited based in Nadi offers outsourced business services to organizations’ located overseas. We are currently recruiting for experienced Ops Support & Service Coordination Agents. We are seeking a highly organized individual with attention to detail that is dedicated to achieve and develop your career as you grow with us. If you are willing to go the extra mile, we want to hear from you!

About the position:
Looking for suitable candidates that will be part of a dynamic team who handle day to day operations and administration of our team. Organized professionals who are full of energy and willing to create a friendly and easy to communicate staff environment.

Key Responsibilities: 
Ability to investigate, analyze, and communicate real-time productivity metrics (adherence, UTR, Ride Time, Return Time, etc.) and order volume trends (above/below forecast)
Monitor real-time adherence, manage order queues and adjust schedules accurately and update real-time skill changes in a timely manner to meet business service level targets
Communicate real-time changes/ recommendations to internal customers in a timely manner
Communicate real-time changes/ recommendations to external customers in a timely manner
Identify abnormalities regarding hub/MILKO performance to enable hub managers to take remedial action
Manage the MILKRUN incident line – first point of contact for MILKOs calls (incidents and refusal of alcohol deliveries)
Pre-shift readiness syncs for equipment (bikes, etc)
Escalate any customer support issues like refunds or redeliveries to customer support that arise from delay notifications or refusal of alcohol.
Take inbound calls from the incident reporting hotline.
Log incident reports on the appropriate Google Form, including:
Escalate any major incidents in line with the Safety Incident Assessment Framework
Report any resulting roster changes to Ops Support.
Communicate with hubs to arrange floating of riders across hubs based on MVR projections and current workload.
Monitor MVR and roster changes in Tanda to cover any shortfalls by calling MILKOs to work OT/start early.
Point of contact for hubs when riders finish early due to illness or other reasons.
Contact hubs before each shift start to ensure they have enough charged bikes and backpacks to make it through the shift and help them source more if needed.
The successful applicant must have:
Proven analytical skills and demonstrate behaviors of a problem solver
You are well organized with excellent time management
You have great attention to detail whilst remaining adaptable to dynamic changes in the business
You have an ability to work in a team environment but also to work autonomously when required
You are friendly, professional, and an excellent listener and communicator who can rapidly build trust with people in their environment.
What we offer you
Young, vibrant and Innovative culture
Modern office in a central location
Friendly, dynamic and supportive environment
Professional autonomy while being supported by a strong team
Work within a strong and close-knit family of staff
Career progression opportunities and encouragement to develop your key areas of strength
Full time employment with potential for overtime

Qualifications and Experience
To be considered for an opportunity to be interviewed, applicants will need to at least meet two of the criteria’s below:

Form Seven Pass or equivalent (provide details)
3 – 4 years’ in a similar role
Tertiary Qualifications in Administration or Customer Relations
High level of spoken and written English language with excellent communication skills
Previous work experience in a fast paced Ecommerce role
Fast learner with capabilities of monitoring multiple dash boards and systems
Tech Savvy
What you need to do for a chance on an interview?
The role is full time with potential for overtime. We require demonstrated reliability and flexibility in working hours. Immediate start required.

All candidates will be required to have already received their first and second dose of the COVID-19 vaccination.
Please provide us with at least 3 active referees from your most recent place of work. Kindly make sure to verify at least two reference checks that you provide for us.

More Information

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