JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
We are seeking to recruit two (2) highly motivated Service Delivery Engineers to join our Service Delivery Team. The role will report to the Service Delivery Manager – Fiji. The role will be based in our Khalsa and Nadi Office.
The Service Delivery Engineer will be responsible for the installation, configuration, maintenance and troubleshooting of ICT/Unwired and Sky equipment.
Core responsibilities:
Configuration and installation of ICT equipments (RF links, Fiber and satellite equipment)
Grounding of all the hardware installed on tower and client end
Prepare installation reports after completion of ICT project and report to be submitted within required timeline
Troubleshooting of link faults, hardware (links, router, switches, camera, satellite, HPBX equipment) on both tower and client end
Provide daily updates to your TL and operation coordinator.
Carry out white glove audit in line with business objective to improve customer expectation and service delivery.
Ability to climb heights and towers to carry out installation, maintenance and inspection of the ICT equipment.
Unwired
Installation of Unwired Modems on customer premises
Troubleshooting of faults such as speed, signal issue or hardware for customers
Ensure KPI are met with regards to SC timelines for each fault
Email configuration for Unwired customers
Installation of printer onto network where required which would be added revenue for business.
Installation of outdoor antenna for Unwired customers where there are obstacles or low signal received
Sky
Troubleshoot faults and replace faulty equipment’s for Sky customers
Installation of Sky equipment on customer premises
Survey for corporate customers and provide high level design for business to provide quotes
Interference testing for customers who are facing issues on signal
Use of CBS app for the installation, service calls and also uploading pictures for all the installation carried out
Ability to climb heights at customer’s residence.
Ensure cash collection reconciliation is done daily without any variance
Academic qualifications and/or experience required for this role:
Trade/ Diploma in telecommunications/electronics or equivalent
At least three (3) years’ experience in the maintenance of telecommunications network or ICT communication environment.
Has knowledge on ICT equipments, HPBX, satellite installation and maintenance of transmission equipments
Has a knowledge to do structured cabling
Knowledge of power system (AC and DC)
Knowledge of GSM principles, radio transmitter, receivers and antennae
Clean driving license class 2 (manual)
More Information
- Job Application Details Express your interest for the above roles via Digicel’s Careers Page @ https://www.digicelgroup.com/en.html, no later than 5pm Saturday, 3 September 2022. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via emails will not be accepted. Digicel Fiji (PTE) Limited is an Equal Opportunity Employer