TEAM LEADER – TKW Collective (Fiji) Pte Ltd

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
The Company and the Role
TKW Research Group is one of Australia and New Zealand’s largest and most progressive market research firms. Skale CX, TKW Research Group’s new BPO division, is now operational in Fiji.

We are looking for a Team Leader to oversee the development of Sales, Training, and Operations & Client Management. The successful candidate will also be required to improve efficiency and increase profits.

Key Objectives

Design strategy and set goals for growth.
Prepare regular reports for management.
Ensure employees work productively and develop professionally.
Set policies and process.
Work with organizational executives to ensure training aligns with overall business goals.
Establish and maintain a unified and coordinated operational structure.
Develop new processes and procedures to enhance operations.
Identify and address training needs.

Responsibilities

As Team Leader, with the responsibility to oversee the development of Sales, Training, Operations & Client Management, you will be required to:

Build relationships with key employees and customers.
Create plans to address clients’ business needs.
Collaborate with management to identify company training needs and overall business goals.
Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
Ensure employees work productively and develop professionally.
Identify training needs and implement training strategies to address these needs.

Required Personal Attributes

Experience conducting outbound calls.
Success achieving targets and deadlines.
Experience in the Market Research industry is preferred but not necessary.
Possess high energy, drive and be capable of forging strong professional relationship with clients.
Be customer service oriented with strong analytical ability.
Self-motivated, hardworking, disciplined, independent, knowledgeable and capable of working autonomously or within a team.
A minimum of 3-5 years of proven experience in a training position.
Excellent time management and organizational skills.
Impressive communication, presentation, and interpersonal skills.
Proficient in MS Office, with working knowledge of CRM platforms.
Experience in tracking relevant KPIs.
Proven experience as a Client Relations Officer.
Key Relationships

Primary – Reporting to the Call Centre Manager.
To liaise with external clients and Industry Affiliates.