SUPPORT ANALYST , TRAVEL INSURANCE SYSTEM- Lodestone Solutions

Vacancy

We are seeking a skilled and motivated individual to join our team as a Support Analyst.

This is an exciting opportunity to join an Australian company, learn the travel insurance software business, and develop your existing technical and customer service skills. You will primarily be supporting client systems used in New Zealand, Australia and the USA.

Responsibilities

Assist end users with system queries and issues
Conduct initial diagnosis of system issues
Resolve simple technical issues
Lead meetings with customer stakeholders to discuss issues and changes
Create tickets for fixes and enhancements
Collaborate with the dev team and answer queries
Conduct testing
Oversee releases and enhancements
Manage SLA reporting

Qualifications

5+ year’s experience in a system support role, in an enterprise grade system
General exposure to Microsoft stack: i.e. SQL / .Net / Azure
Knowledge of the system software development process
Experience in using a support/ticketing system e.g. Jira
A background in insurance or medical claims is preferred, or else finance and admin
Excellent communication and interpersonal skills in English
Analytical mindset and attention to detail
A positive, can-do personality
A confident, capable person able to lead customer meetings
A degree level qualification in business and/or IT, with high marks

What we offer you

An interesting and multi-dimensional role. The opportunity to rapidly grow and broaden your experience in a number of technical and business areas.
An above market salary package.
This is a fully remote work from home role, with some flexibility in work hours required. You will need to have a secure quiet place to work from, with good internet connectivity.
This is a full time salaried role.
The company

Lodestone Solutions is an established and successful Australian software company. We have long term contracts with major insurance clients around the world, and are recognized for our innovation and use of the latest technologies. We are ISO27001 certified and provide outstanding levels of professionalism. Our team is global, with employees in Australia, India, the Philippines, Vietnam and the USA.

Job Functions
Analysts, IT Officers and Analysts