FOOD & BEVERAGE OPERATIONS MANAGER – Crowne Plaza Fiji Nadi Bay Resort & Spa

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world’s largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe. 

Be part of Fiji’s globally anticipated new resort. At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you’ll find a team who are people-first, professional and inclusive. 

If you are confident, positive, inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza. 

What is the job?

We’re looking for a Food & Beverage Operations Manager to take ownership of delivering exceptional first impressions – managing efficient operations of all our 10 F&B outlets, to provide exceptional product and service within the brand operating standards.

What we need from you:

•  Previous experience in a similar role in a 5-Star hotel environment.
• The ability to demonstrate and deliver 5-Star service and will thrive on providing exceptional customer service.
• Outgoing and vibrant yet professional attitude.
• Assist in managing the day-to-day operation of all F&B outlets.
• Team Player with a drive to meeting goals and exceeding expectations.
• Flexible and adaptable to work a rotating roster including shift work, weekends and public holidays.
• Control and analyzes, on an on-going basis, the following:

– Sales

– Costs

– Quality & presentation of food & beverage products

– Service standards

– Condition and cleanliness of facilities and equipment

– Quality of entertainment

– Guest satisfaction

– Marketing

• Assists EAM – Food & Beverage or his designate in developing popular menus and beverage lists, offering guests value for money in accordance with IHG guidelines.
• Assists EAM F&B and Assistant Director of F&B in planning and organizing successful Food and Beverage activities in the hotel.
• Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results.
• Assists EAM F&B and his designate in keeping an up-dated Hotel Policies and Procedures file and up-dated files on all F&B matters.
• Assists EAM F&B and his designate in setting goals and developing strategies, procedures and policies for the F&B team.

What we offer

In return we’ll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.