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PUBLIC AREA MANAGER – InterContinental Fiji Golf Resort & Spa

Job Expired

Vacancy

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Do you see yourself as a Public Area Manager for InterContinental Fiji Golf Resort & Spa at Natadola Bay?

Your day to day

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We are looking for enthusiastic and professional team players who know how to deliver great service and exceed guest expectations. Ideally you will:

  • Supervise the day-to-day cleaning of hotel public areas.
  • Perform routine inspections of all public areas, service areas, and storerooms.
  • Schedule and supervise deep cleaning and any other projects.
  • Supervise and coordinate pest control and periodical deep cleaning operations in all areas of responsibility.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and according to time of day.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Assign duties and coordinate breaks for assigned staff.
  • Ensure that assigned staff have reported to work, and also document any late or absent employees.
  • Prepare and distribute assignment worksheets to assigned staff and review priorities.
  • Assist where necessary to ensure optimum service to guests.
  • Efficiently manage stock control and the maintenance of all equipment.
  • Issue supplies/goods to staff at the beginning of a shift to control inventory.
  • Report all maintenance defects and follow up with Engineering.
  • Report all lost and found articles immediately to the desk coordinator.
  • Responsible for checking staff grooming and hygiene.
  • Complete all paperwork and closing duties before leaving.
  • Review the status of assignments and hand over any follow-up action with an on-coming supervisor.
  • Informs Management about any damage, theft, or loss to hotel property.
  • Answer inquiries to maintain controls and ensure guest satisfaction.
  • Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
  • Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper
  • Assist in other areas of the department rooms, laundry and uniforms as and when the need arises.
What we need from you

To be successful in this role, you will need:

  • Ideally, have a diploma or vocational training in hospitality industry.
  • Minimum 3 to 4years work experience as an Assistant Public Area Manager or Public area Supervisor in a luxury environment desirable.
  • Computer literacy and previous experiences using
  • Strong communication and leadership skills to engage and inspire your team.
  • Flexibility; due to the nature of the hospitality industry. you may be required to work nights, weekends, and/or holidays.
  • How do I deliver this?

    There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

    What we offer

  • We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

    Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

    IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

    So, join us and you’ll become part of our ever-growing global family.

More Information

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