GUEST SERVICE AGENT – Grand Pacific Hotel Suva

At IHG, our goal is to help shape the future of responsible travel together with those who stay, work and partner with us. We will support our people and make a positive difference to local communities while preserving our planet’s beauty and diversity not just today but long into the future.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”, we have an opportunity within our Front Office team for a Guest Service Agent.

As a Guest Service Agent, you will support the team which will include but not limited to the following:

• Fixing problems – you will be there to help resolve guest issues and ensure they leave having an exceptional stay.
• Managing guest accounts – making sure our guest checks in to the hotel, enjoy their stay, and then have the correct billing throughout for a smooth departure experience.
• Help the team – you are always around to help your teammates and share the workload with other duties as required.
• Help Guests – ensure guests are greeted upon arrival and make time to interact effectively.
• Know who we are – you will be across our brand standards and work towards making a great branded experience for all.
• Be a neighborhood host – know what’s happening in the neighborhood and the hotel keeping up to date with events, group and hotel information such as guest feedback.
• Strictly adhere to IHG policy concerning the Trade practices Act, Gifts and Bribery and Data Privacy.

What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

• Qualifications in Hotel Management with 3years experience or related professional area from a Tourism and Hospitality Institute.
• Previous experience in Hotel Front Office related position is highly regarded.
• Ability to speak local language(s).
• Possess professional disposition with good communication and interpersonal skills.
• Flexible – able to work a variety of shifts including weekends, days, afternoons, and evenings.
• Knowledge of intermediate proficiency in Microsoft Outlook, Word, and Excel.

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

•  Competitive salary
• Medical and Term Life Cover
• Paid birthday leave
• Paid community service leave
• Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
• An immense colleague discounts at the hotel

Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”

We are proud to be IHG and we know you will be too.