CUSTOMER FULFILLMENT SUPERVISOR – Superstore

Qualifications:

• A Diploma or Bachelor’s degree in Commerce / Supply Chain Management / Business Administration / Project Management.

Experience Requirement:

• Minimum of 3 years’ experience in customer services.
• Some experience in a call center.
• Valid driver’s license and a clean driving record.

Desirable:

• Some experience in a supervisory role in customer service, logistics or supply chain management will be an added advantage.

Job Summary:

This role includes coordinating order dispatch, maintaining quality standards, handling customer inquiries, and ensuring drivers follow delivery protocols. The ideal candidate should have experience in logistics, customer service, and team management, with a focus on optimizing delivery routes and fulfilling customer expectations.

Key Responsibilities:

• Oversee the efficient coordination of order dispatch while managing drivers and ensuring excellent customer service to meet daily delivery schedules and customer expectations.
• Collaborate with warehouse and inventory teams to ensure adequate stock levels for prompt order fulfillment.
• Track order status and proactively resolve any fulfillment issues, delays, or discrepancies.
• Maintain high standards for product handling to ensure orders are received in optimal condition.
• Prioritize and monitor order fulfillment to meet or exceed customer expectations on delivery deadlines.
• Serve as the escalation point of contact for customer inquiries and complaints, ensuring timely and professional responses to all calls.

Key Skills:

Customer-focused with a commitment to providing excellent service.

• Problem-solving and conflict-resolution skills.
• Detail-oriented with the ability to maintain high accuracy in fulfillment, documentation, and vehicle management.

Ability to work well under pressure and manage a dynamic team.

• Knowledge of health and safety regulations within a logistics/warehouse environment.
• Good communication skills and a positive, team-focused attitude.