OPERATIONS MANAGER – Carpenters Fiji PTE Limited

Job Description & Skills/Qualifications Required

Morris Hedstrom is the oldest Supermarket Chain, serving Fiji since 1868. We are seeking applications from suitably qualified and experienced individual for the following position to be based in our main office in Suva. If you have the drive and enthusiasm to succeed then we will surely like to hear from you!

Operations Manager – Homemaker

Responsibilities:

• Manage the day-to-day operations of multiple Homemaker Stores, ensuring they run efficiently and effectively with the assistance of respective Branch Managers.
• Monitor the performance of each Branch, including sales, profitability, and customer satisfaction.
• Provide leadership and guidance to Branch Managers and staff, ensuring they have the necessary resources and support to meet their objectives.
• Implementing training programs to develop the skills and capabilities of Branch Managers and staff, ensuring they deliver exceptional service and achieve their targets.
• Oversee inventory levels across stores, optimizing stock levels to meet customer demand while minimizing excess inventory and waste.
• Ensure a high level of customer service is maintained across all stores, resolving any customer complaints or issues that may arise.
• Develop and manage budgets for each store in the area, ensuring expenses are kept within budgetary constraints while maximizing profitability.
• Ensure stores comply with company policies, procedures, and regulations, including health and safety standards, food safety regulations, and employment laws.
• Monitor market trends and competitor activities, identifying opportunities for growth and areas for improvement.
• Collaborate with other areas and departments within the organization, such as marketing, supply chain, and finance, to achieve overall business objectives and initiatives.
• Supervise and motivate staff to ensure high levels of customer service and operational excellence.
• Oversee recruitment, training, and development of Branch Managers/ staff ie. develop and implement training programs to enhance the skills and capabilities of store teams, focusing on areas such as product knowledge, customer service, and operational efficiency.
• Monitor sales trends and develop strategies to maximize sales
• Analyze store performance metrics, sales data, and operational KPIs to identify areas for improvement and implement strategies to drive sales growth and profitability.
• Build and maintain strong relationships with vendors and suppliers to negotiate favorable terms, ensure product availability, and drive cost savings.
• Champion a customer-centric culture across the division by prioritizing exceptional service, resolving customer issues promptly, and implementing initiatives to enhance the overall shopping experience.
• Adhere to and participate in all aspects of compliance, training, safe work practices and so forth in relation to Workplace Health & Safety.
• Support management in providing a safe environment for fellow employees and customers by identifying and rectifying hazards and/ or equipment in need of maintenance.
• Ensure proper clothing and PPE are worn at all times.  
• Provide customer service through the courteous, accurate and efficient processing of customer purchases
• Assist customers with problems or concerns; contacts store management as appropriate.
• Share relevant knowledge, ideas and skills with everyone in the team for the benefit of the team.
• Contribute information and findings and experiences to help others understand or solve problems.
• Make suggestions for improvement where more productivity and efficiency can be achieved.
• Perform daily work assignments
• Support store management in the achievement of controllable expense goals.
• Assist management in the achievement of store productivity goals
• Completes assigned responsibilities in a timely and effective manner
• Makes suggestions to store management in areas that could impact productivity
• Informs store management of inventory loss due to inferior or damaged products
• Participate in taking inventory counts (stock takes) according to guidelines
• Follow, comprehend and educate others on company policies and procedures.
• Minimise expenses where applicable.
• Ensure that all traveling, stationery, office expenses incurred are within departmental budgets.
• Attend to any other duties or responsibilities assigned by management.
• Attend trainings as and when nominated by superiors
• Ensure Food safety and hygiene standards are followed at all times.
   

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field. Master’s degree preferred.
• Understanding of retail operations, including sales, inventory management, merchandising and customer service.
• Awareness of trends and developments in the supermarket industry, including customer preference, technology and competition.
• Previous experience in retail management, preferably in a supermarket or similar environment.
• Experience leading and managing teams of Store Managers and Staff.
• Experience overseeing multiple stores/ departments
• Leadership skills
• Excellent Communication skills
• Highly analytical and problem solving skills
• Exceptional organizational and time management skills
• Financial Acumen
• Regulatory compliance
• Conflict Resolution
• Excellent communication skills; ability to solve problems
• Good numeracy skills; ability to plan & organize time
• Team player and has high standard of personal presentation
• Ability to manage a large operated supermarket business
• Ability to strongly work Independently and strong decision making skills
• Excellent employee and customer management Skills