NIGHT AUDITOR – Crowne Plaza Fiji Nadi Bay Resort & Spa

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world’s largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe. 

At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you’ll find a team who are people-first, professional and inclusive. 

If you are confident, positive, inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza. 

What is the job?

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

A little taste of your day-today:

Reporting to the Front Office Manager, every day is different, but you’ll mostly:

• Be the warm welcome that kicks off a memorable guest experience. 
• Checking guests in, out and managing any wake-up call requests.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. 
• Up-sell rooms where possible to maximize hotel revenue.
• Answering phones and dealing with overnight guest queries
• Welcome guests in a friendly, prompt and professional manner.
• Handle cash and credit transactions. 
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures.
• Running night audit property management systems or manual equivalents.
• Performing other duties such as concierge services and special guest requests.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador. 
• Always know what events and activities are on the day’s schedule. 
• Jump into other ad-hoc duties when your colleagues need your help.

What we need from you:

• Proficient in the use of Microsoft Office and Opera System.
• Problem solving, motivating, organizational and training abilities.
• Fluent in both spoken & written English required. Other languages would be advantageous. 
• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Literate and tech-savvy – you’ll need a good grasp of reading, writing and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a Hospitality and/or Tourism Diploma or qualification. 
• Experience – ideally you’ll have spent at least two years in a similar position in a 5 star property.
• Ability to work independently and within a team environment.
• Perform other duties as requested by Management.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

What we offer

In return we’ll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.