Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
A dedicated Customer Care Consultant to join our team, where the primary objective is to deliver outstanding customer service, resolve inquiries effectively, and enhance the overall customer experience. Join us in creating memorable customer interactions and contributing to our mission of excellence.
Job Summary
- Employer: Centrecom Fiji
- Job Type: Full-time
- Location: Lautoka, Fiji
- Category: Customer Service
- Closing Date: 2026-09-30
Key Responsibilities
- Handle inbound and outbound customer calls
- Provide solutions to customer inquiries and concerns
- Follow established scripts and protocols
- Meet performance targets for call volume and quality
- Provide solutions to customer inquiries and concerns
- Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
- Make informed decisions by collecting and interpreting data and information
- Demonstrate a commitment to customer service – both internal and external customers.
- Promote the value of the products/services offered by the organisation.
- Build beneficial relationships with suppliers and stakeholders.
- Deliver quality.
Requirements
- Fluency in both written and spoken English
- Strong communication and engagement skills
- Previous customer service experience (preferred)
- Strong attention to detail
- Ability to work in a fast-paced environment
- Computer proficiency
- Positive attitude and team-oriented mindset
- Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
- Attends to the small elements of a task/activity, ensuring completeness and accuracy.
- Shows high levels of excitement and interest, and expresses positive feelings.
- Devises new and creative ways to do things comes up with original ideas.
- Adherence to moral and ethical principles; soundness of moral character; honesty.
- Completes a required task or fulfills an obligation before or at a previously designated time
- Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
- Cope positively with stress and catastrophe. Bounces back from setbacks, mistakes or misfortunes.
- Has the ability to understand somebody else’s feelings or difficulties.
- Shows concern for facts and reality, rejecting the impractical.
- Enjoys being with others as part of a group or team.
- Places confidence in others without misgivings, relying on their ability, character, and truthfulness.
- Reaches conclusions, promptly and firmly.
- Controls tasks in a well thought out and critical manner.
How to Apply
Frequently Asked Questions
What qualifications or education do I need to become a Customer Care Consultant or Virtual Receptionist at Centrecom Fiji?
Most employers in Fiji require a minimum of Form 6 or Year 12 completion, with strong English proficiency being essential. A certificate or diploma in customer service, business administration, or IT from institutions like USP or FNU can improve your chances. Call centre experience, even informal, is often viewed favourably.
What are the typical day-to-day responsibilities of a Virtual Receptionist in Fiji?
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Join NowYou will handle inbound and outbound calls, manage appointment scheduling, respond to email inquiries, and update customer records in CRM systems. Shift work is common, including early mornings, late evenings, or weekends to cover international time zones. Maintaining a professional tone and meeting call handling targets are key performance expectations.
How does the work culture differ for call centre roles in Fiji compared to other industries?
Fijian call centres typically operate with structured, metric-driven environments where punctuality and attendance are strictly monitored. The culture blends professional efficiency with local warmth—employers value team cooperation and respect for hierarchy. Dress codes are usually business casual, and staff social events are common to build morale.
What career progression opportunities exist for Customer Care Consultants in Fiji?
With strong performance, you can advance to team leader, quality assurance analyst, or training coordinator roles within 2-3 years. Some consultants transition to specialised departments like technical support, sales, or workforce management. Larger BPO employers may also offer pathways to supervisory or operations management positions.
What benefits should I expect from a Customer Care Consultant role in Fiji?
Standard benefits typically include annual leave, sick leave, and public holidays as mandated by Fiji labour law. Some employers offer medical aid contributions, superannuation (FNPF) matching, and performance bonuses. Transport allowances or shuttle services are occasionally provided for night shift workers.
How should I apply for this role, and what do Fiji employers look for in candidates?
Apply through job portals like LinkedIn, MyJobsFiji, or directly on employer websites with a tailored CV highlighting communication skills and any customer-facing experience. Employers prioritise clear spoken English, computer literacy, and a calm demeanour under pressure. Prepare for phone or video assessments testing your accent neutrality and problem-solving approach.