Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
A dedicated Customer Care Consultant to join our team, where the primary objective is to deliver outstanding customer service, resolve inquiries effectively, and enhance the overall customer experience. Join us in creating memorable customer interactions and contributing to our mission of excellence.
Job Summary
- Employer: Centrecom Fiji
- Job Type: Full-time
- Location: Lautoka, Fiji
- Category: Customer Service
- Closing Date: 2026-09-30
Key Responsibilities
- Handle inbound and outbound customer calls
- Provide solutions to customer inquiries and concerns
- Follow established scripts and protocols
- Meet performance targets for call volume and quality
- Provide solutions to customer inquiries and concerns
- Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
- Make informed decisions by collecting and interpreting data and information
- Demonstrate a commitment to customer service – both internal and external customers.
- Promote the value of the products/services offered by the organisation.
- Build beneficial relationships with suppliers and stakeholders.
- Deliver quality.
Requirements
- Fluency in both written and spoken English
- Strong communication and engagement skills
- Previous customer service experience (preferred)
- Strong attention to detail
- Ability to work in a fast-paced environment
- Computer proficiency
- Positive attitude and team-oriented mindset
- Assumes full responsibility for own actions and identifies with the success or failure of own part of the overall work/goal.
- Attends to the small elements of a task/activity, ensuring completeness and accuracy.
- Shows high levels of excitement and interest, and expresses positive feelings.
- Devises new and creative ways to do things comes up with original ideas.
- Adherence to moral and ethical principles; soundness of moral character; honesty.
- Completes a required task or fulfills an obligation before or at a previously designated time
- Is able to be trusted to do what is expected or has been promised, puts in a great amount of effort believing in the value of work.
- Cope positively with stress and catastrophe. Bounces back from setbacks, mistakes or misfortunes.
- Has the ability to understand somebody else’s feelings or difficulties.
- Shows concern for facts and reality, rejecting the impractical.
- Enjoys being with others as part of a group or team.
- Places confidence in others without misgivings, relying on their ability, character, and truthfulness.
- Reaches conclusions, promptly and firmly.
- Controls tasks in a well thought out and critical manner.
How to Apply
Frequently Asked Questions
What qualifications or education do I need to become a Customer Care Consultant - Virtual Receptionist at Centrecom Fiji?
Most employers in Fiji require a high school certificate or Year 13 pass as a minimum, with preference given to candidates holding a diploma or degree in business, communications, or IT. Strong English proficiency and basic computer skills are essential, and prior customer service experience is highly valued.
What are the typical day-to-day responsibilities of a Virtual Receptionist in Fiji?
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Join NowYou will handle inbound and outbound calls, manage appointment scheduling, respond to customer inquiries via email or chat, and maintain accurate records in CRM systems. The role requires professionalism, multitasking, and adherence to scripts while representing client brands remotely.
How does the work culture and employer expectations differ for call centre roles in Fiji?
Fijian call centres typically emphasize respect for hierarchy, punctuality, and team collaboration alongside individual performance targets. Employers expect adaptability to shift work including nights and weekends to serve international time zones, plus a positive attitude despite high call volumes.
What career progression opportunities exist for Virtual Receptionists in Fiji's BPO industry?
With strong performance, you can advance to team leader, quality assurance specialist, or trainer roles within 1-2 years. Further growth includes operations management, workforce planning, or transitioning to specialized departments like technical support or sales.
What benefits should I expect from a full-time customer service role with Centrecom Fiji?
Standard benefits typically include annual leave, sick leave, and public holidays as mandated by Fiji labour laws. Many BPO employers also offer medical insurance, FNPF contributions, performance incentives, and meal or transport allowances, though specifics vary by employer.
How do I apply for this role and what do Fiji employers look for in candidates?
Submit your application through the company's official careers portal or job boards like MyJobsFiji, ensuring your CV highlights communication skills and any customer-facing experience. Employers prioritize clear spoken English, reliability, problem-solving ability, and a genuine customer-focused mindset during interviews.