Job Expired

Carpenters Shipping is a well-established shipping & customs agency, freight forwarding and heavy transport and logistics business. We are seeking to employ an experienced and proactive person for the position of Customer Relations Manager – Carry Clean to be based in Suva.



  • Organize and schedule all necessary resources required to accomplish activities. Coordinates daily operational needs with collection team.
  • Plans, distributes, monitors and follow up daily route assignments to ensure customers are serviced per company standards and agreements.
  • Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
  • Supervising a team of customer service staff.
  • Sets and monitors productivity, service and safety targets for each route and driver.
  • Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
  • Train, manage and motivate a team of customer service staff.
  • Documents problem fixes and provides instructions to dispatch/service should problems recur.
  • Communicates and follows-up on sales opportunities, problems at customer site, container swaps and safety issues reported by drivers.
  • Notifies customer service of delivery days for specific areas.
  • Ensures set-up errors and missed pickups are reported and resolved.
  • Increase brand integrity and awareness by motivating the quality of marketing content and understanding market exposures.


  • Minimum 9 years of customer relations management experience relating to customer service/relations, marketing, tourism, commercial environment and other related field.
  • Experience in managerial and operational skills.
  • Excellent at team management.
  • Excellent verbal and written communication skills.


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  • This job has expired!
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