CUSTOMER SERVICE OFFICER – Narseys Plastics Industries Pte Limited

Most employers in Fiji require a minimum of a high school certificate or Form 7 pass, though a diploma or degree in business administration, marketing, or a related field is often preferred. Strong English proficiency and basic computer skills are essential, and experience in retail or hospitality can be advantageous.

You will handle incoming inquiries via phone, email, and in-person visits, process orders, and coordinate with warehouse and sales teams to ensure timely delivery. You will also manage customer complaints, maintain accurate records, and build relationships with local and regional clients.

Fijian workplaces value respect, teamwork, and strong interpersonal relationships, so being personable and adaptable is important. Punctuality and professionalism are expected, though the environment tends to be less rigid than in some overseas markets, with emphasis on communal harmony.

With experience, you can advance to senior customer service roles, team leader positions, or transition into sales, operations, or account management. Some professionals move into supervisory roles or pursue further studies to enter management positions within manufacturing or logistics sectors.

Standard benefits usually include annual leave, sick leave, and public holidays as mandated by Fiji's Employment Relations Act. Many employers also provide medical aid, accident insurance, and FNPF contributions, though specific packages vary by company size and sector.

Submit a concise CV and cover letter highlighting your communication skills and any customer-facing experience, either online or in person at the company's office. Employers prioritize candidates with strong English and iTaukei or Hindi language abilities, problem-solving skills, and a positive attitude toward serving diverse communities.