Telecom is Fiji’s leading ICT Company which has evolved over the last 120 years from basic landline voice services to now providing end-to-end ICT solutions, owning and operating the country’s backbone telecommunications network infrastructure. At Telecom, we do more than just building world-class networks and developing innovative services. We enable Fijians to connect with each other and the world! Applications are invited from qualified interested candidates to join our team.
Job Summary
- Employer: Telecom Fiji
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Information Technology
- Closing Date: 2026-10-23
Key Responsibilities
- Solution Implementation: Implement tailored ICT and cybersecurity solutions to meet the specific needs of customers, enhancing the performance and efficiency of their businesses.
- Service Level Agreement (SLA) Management: Manage and monitor Service Level Agreements to ensure that services provided meet or exceed agreed-upon performance standards and carry out preventative and corrective maintenance when necessary.
- Customer Relationship Management: Establish and maintain strong relationships with customers, understanding their business needs and challenges, providing proactive solutions and ensuring high levels of customer satisfaction.
- Technical Support and Maintenance: Provide ongoing technical support, troubleshooting and maintenance to ensure that customer systems are running efficiently and effectively.
- Continuous Improvement: Continuously monitor and evaluate the effectiveness of ICT solutions and propose improvements or modifications to enhance system performance and reliability.
- Team Collaboration: Collaborate with internal teams and external vendors to coordinate resources, share expertise and achieve best results for customers.
- Training and Documentation: Provide training to customers on the use of ICT solutions and prepare comprehensive documentation to ensure effective operation and maintenance of systems.
Requirements
- Bachelor in Network & Security Engineering, Computing Science, Information Systems, Mathematics.
- Experience between 1 to 2 years working in the ICT sector implementing ICT and cybersecurity solutions, ideally in a customer-facing role.
- Experience in developing and managing Service Level Agreements.
- Experience in working with cross-functional teams.
- VMWare certified engineer, Microsoft Server Certified Administrator, Office365 Administration, AWS/Azure/GCP administrator, Linux Administrator, CCNA and Fortinet NSE4.
How to Apply
Apply online: www.telecom.com.fj/careers
About the Company
Telecom Fiji Limited is a premier provider of telecommunication, internet, and ICT solutions throughout the Fiji Islands. With a rich history spanning over 100 years, the company has been instrumental in keeping the nation connected. It delivers advanced infrastructure and services that support both individual consumers and businesses across Fiji. Telecom Fiji's commitment lies in ensuring robust and reliable connectivity, fostering communication and growth within the island nation.
Connecting Fiji
Website: https://www.telecom.com.fj/
Frequently Asked Questions
What qualifications or certifications are typically required for an ICT Solutions Engineer role in Fiji?
Most employers require a bachelor's degree in Information Technology, Computer Science, or Engineering from a recognized institution like USP or FNU. Industry certifications such as Cisco CCNA/CCNP, Microsoft Azure, or CompTIA Network+ are highly valued and often preferred.
What are the typical day-to-day responsibilities of an ICT Solutions Engineer at a company like Telecom Fiji?
Daily tasks include designing and implementing network and cloud solutions, troubleshooting technical issues for enterprise clients, and collaborating with sales teams to propose tailored ICT services. You will also document system configurations and provide technical support for fiber, data center, and managed services.
How does workplace culture and professional etiquette differ in Fijian ICT environments compared to overseas?
Fijian workplaces emphasize respect for hierarchy and building personal relationships through talanoa sessions before business discussions. Punctuality is expected, but flexibility and community-oriented teamwork are equally important; addressing senior colleagues formally and participating in company events strengthens professional bonds.
What realistic career progression paths exist for ICT Solutions Engineers in Fiji?
With experience, you can advance to Senior Solutions Architect, ICT Manager, or Head of Technical Operations within telecommunications or enterprise IT departments. Some professionals transition into consulting, project management, or specialize in emerging areas like cybersecurity and cloud infrastructure.
What employee benefits are commonly offered for full-time ICT roles in Fiji?
Standard benefits include annual leave, sick leave, and public holidays as mandated by Fiji employment law. Many established employers also provide medical insurance, pension contributions through the Fiji National Provident Fund, and occasionally professional development allowances for certifications.
How should I apply for an ICT Solutions Engineer position, and what do Fijian employers prioritize in candidates?
Submit applications through company career portals or email with a tailored CV highlighting relevant certifications and project experience. Employers prioritize hands-on technical skills, problem-solving ability, local industry knowledge, and strong communication skills for client-facing roles.