Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
We are looking for people who speaks fluent Linguist language(s) to join our growing organization and share in the success of this venture. Role can either be based in Suva, Nadi or Lautoka. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career.
Job Summary
- Employer: Centrecom Fiji
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Customer Service
- Closing Date: 2026-11-29
Key Responsibilities
- Develop and/or apply procedures to assist the organisation achieve its goals.
- Exchange information through verbal communication
- Demonstrate a commitment to customer service – both internal and external customers.
- Deliver quality.
- Demonstrate knowledge of a specialist discipline.
- Native or fluent in both written & spoken.
- Commitment towards delivering exceptional customer services to internal and external customers via phone and email.
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
- Considerable working knowledge of Microsoft Word and Excel
Requirements
- Must have excellent written and oral skills.
- Police Clearance
How to Apply
To apply, please visit: app.hrmonise.com
Frequently Asked Questions
What qualifications or education do I need to become a Reservations Consultant with French language skills in Fiji?
Most employers require a high school diploma or equivalent, with strong proficiency in French and English being essential. A certificate or diploma in tourism, hospitality, or customer service from institutions like FNU or USP is highly advantageous. Previous experience in call centers, travel agencies, or hotel reservations is often preferred.
What are the typical day-to-day responsibilities of a French-speaking Reservations Consultant?
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Join NowYou will handle inbound and outbound calls, emails, or chat inquiries from French-speaking customers regarding bookings, cancellations, and modifications. Daily tasks include processing reservations accurately, upselling services, resolving complaints, and maintaining detailed records in reservation systems. Shift work including weekends and public holidays is common in Fiji's 24/7 contact center industry.
How does the local work culture in Fiji's contact centers affect this role?
Fijian contact centers emphasize 'bula spirit'—warm, friendly service even during high-pressure situations. Punctuality and reliability are critical, as absenteeism disrupts shift-based operations. Employers value team collaboration, respect for hierarchy, and adaptability to rotating shifts that may include night hours to serve international time zones.
What career progression opportunities exist for Reservations Consultants in Fiji?
With strong French language skills, you can advance to senior consultant, team leader, or quality assurance roles within 2-4 years. Specialized paths include training coordinator, workforce management, or transitioning to French-speaking markets in tourism operations. Some consultants move into airline, hotel chain, or international BPO management positions with proven performance.
What benefits are typically offered for this role in Fiji?
Standard benefits include annual leave (typically 10-15 days initially), sick leave, and public holidays as mandated by Fiji's Employment Relations Act. Many contact centers provide medical insurance or aid, superannuation contributions, and performance bonuses. French language premiums or shift allowances for night/weekend work are increasingly common to retain skilled bilingual staff.
How should I apply, and what do Fiji employers specifically look for in candidates?
Apply through job portals like MyJobsFiji, LinkedIn, or directly via company careers pages with a tailored CV highlighting French proficiency and customer service experience. Employers prioritize candidates with clear spoken French, demonstrated cultural awareness of French-speaking markets, and stable employment history. Prepare for language assessments, role-play scenarios, and computer literacy tests during the selection process.