Applications are invited from suitably qualified persons for the following vacancy:
Job Summary
- Type: full-time
- Location: Suva
- Category: Insurance
- Closing Date: 2026-06-20
Key Responsibilities
- Claims Processing
- Commute for office related work
- Liaoning with Assessors and garages
- Handling customer grievances
- Other administrative tasks
Requirements
- Applicant must have Degree in any related field from a reputable university
- Should have good communication skills and ability to work in a team
- Should be having working knowledge of MS Office
- Experience of 2 years or more in similar position
- Should have valid Group 2 Driving License
How to Apply
Application along with Curriculum Vitae (including Mobile No., Email Id & References) to be submitted through an email to managersuva@niafiji.com for Suva branch by 20.06.2026.
Frequently Asked Questions
What qualifications or education do I need to become a Claims Officer at New India Assurance in Fiji?
Most insurers in Fiji require a minimum of a Diploma in Business, Accounting, or Insurance Studies from institutions like USP or FNU. Professional certifications from the Insurance Institute of the Pacific (IIP) or ANZIIF are highly regarded and can improve your prospects.
What are the typical day-to-day responsibilities of a Claims Officer?
You will assess insurance claims, verify policy details, investigate circumstances of loss, and coordinate with surveyors or medical professionals. You will also communicate with policyholders to explain decisions and process settlements according to company guidelines.
How is the work culture and what expectations do employers have in Fiji's insurance sector?
Fijian insurance workplaces emphasize respect for hierarchy, punctuality, and strong customer service ethics. Employers expect adaptability during cyclone seasons when claim volumes surge, and teamwork is essential during peak periods.
What career progression opportunities exist for Claims Officers in Fiji?
With experience, you can advance to Senior Claims Officer, Claims Manager, or specialise in areas like marine, motor, or corporate claims. Some professionals transition to underwriting, risk management, or broking roles within the broader insurance industry.
What benefits are typically offered to Claims Officers by insurance employers in Fiji?
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Join NowStandard packages usually include annual leave, sick leave, and FNPF contributions as mandated by law. Many established insurers also provide medical insurance for employees and dependents, with some offering performance bonuses or study assistance for further qualifications.
How should I apply for a Claims Officer position and what do Fiji employers look for?
Submit your application through job portals like Fiji Times Classifieds, LinkedIn, or directly via the company's careers page with a tailored CV and cover letter. Employers value attention to detail, integrity, strong communication skills, and any prior customer service or financial services experience.